Senior ServiceNow Developer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee the architectural design, development, and execution of customized applications and intricate workflows within ServiceNow.

• Create and sustain advanced Script Includes, Business Rules, UI Actions, and other scripting components, while establishing team standards.

• Advocate for and implement best practices in utilizing AI tools and large language models (LLMs) to guarantee high-quality coding and innovation on the platform.

• Lead the charge in adopting AI-assisted development methodologies to produce sophisticated ServiceNow scripts and complex integration payloads.

• Architect and manage the configuration of ServiceNow Now Assist features, which includes designing generative AI Virtual Agent dialogues and constructing Predictive Intelligence models.

• Spearhead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions through Integration Hub and custom REST/SOAP APIs.

• Establish and oversee prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.

• Direct the technical strategy and development of AI-enhanced ITSM capabilities, like auto-classification of incidents and intelligent ticket routing.

• Mentor and support mid-level and junior developers, conducting code reviews and promoting a culture of technical excellence.

• Design and execute automated testing strategies utilizing ServiceNow ATF to ensure the reliability and scalability of solutions.

• Act as the final escalation point for intricate platform and integration challenges, offering expert troubleshooting.

• Collaborate with stakeholders to define the technical strategy and influence the platform roadmap.

• Keep abreast of ServiceNow platform releases and changes in the AI/ML landscape, driving the adoption of emerging technologies.

⛳️ Requirements

• 7+ years of professional experience in software development.

• 5+ years of comprehensive hands-on development experience on the ServiceNow platform.

• Expert-level knowledge of JavaScript and ServiceNow's server/client scripting APIs.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).

• Proven history of utilizing AI coding assistants to enhance development speed and code quality.

• In-depth understanding and practical experience with AI/ML concepts and automation techniques relevant to ServiceNow.

• Proficient in building and configuring ServiceNow's AI/ML functionalities.

• Experience in mentoring junior developers and leading technical projects.

• Demonstrated capability to design technical solutions from complex functional requirements.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options