Senior ServiceNow Consultant – ITSM, Trusted Advisor / PO

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the client's Trusted Advisor, grasping business needs and converting them into requirements for technical teams.

• Act as a liaison between business and technical teams, ensuring alignment in expectations, solutions, and deliverables.

• Assist in defining the strategy for ServiceNow implementation and evolution, with a particular focus on the ITSM module.

• Guide the discovery, refinement, and prioritization of requirements, utilizing a consultative approach and emphasizing business value.

• Adhere to the development lifecycle, ensuring compliance with requirements, timelines, and quality of delivery.

• Support discussions around functional architecture, ensuring alignment with best practices and the ServiceNow framework.

• Facilitate stakeholder meetings, including alignment sessions, backlog refinement, status updates, and executive presentations.

• Identify opportunities for continuous improvement, automation, and process optimization on the platform.

• Collaborate closely with the client in the capacity of PO/Functional Consultant, concentrating on value and outcomes.

⛳️ Requirements

• Extensive experience as a ServiceNow Consultant, particularly with the ITSM module.

• Proven experience acting as an interface between business and technology teams.

• Proficient in requirements gathering and management, backlog management, and handling enhancement requests.

• Excellent communication skills with stakeholders at various levels, from technical teams to executives.

• Possess a strategic and analytical mindset to propose solutions aligned with business objectives.

• Experience working in complex corporate settings involving multiple teams.

• Familiarity with ServiceNow solutions across different modules.

• ITSM module certification (optional).

• Experience with portals and front-end frameworks such as React or Angular.

🏝️ Benefits

• The company provides initiatives and social programs that foster professional development, including the Orange Juice tech community, the Professional Training Program, a leadership school, and collaborations with NGOs and EdTech companies.

• An inclusive workplace where diversity, respect, and ethics are fundamental company values.