Senior Service Systems, Infrastructure, and Analytics Manager

This is a fully remote position, open to applicants in Alabama, +46 more states.

📋 Description

• Collaborate with service leadership to define, document, and enhance global service business processes, standards, and best practices.

• Convert business requirements and user experiences into system specifications and scalable technical solutions.

• Oversee the design, configuration, implementation, maintenance, and optimization of global service systems and infrastructure.

• Create, manage, and improve integrations among Salesforce, SAP, internal service applications, reporting platforms, and other business systems.

• Formulate and implement a service master data strategy.

• Develop and refine dashboards, reports, and KPI frameworks to enable data-driven decision-making.

• Create reporting and visualization solutions utilizing Power BI, Tableau, and similar tools.

• Establish and oversee data flows, queries, automations, and reporting structures.

• Collaborate with Service, IT, Commercial Operations, Finance, Quality, and Field Service teams.

• Offer technical guidance and business context to IT and development teams.

• Promote the adoption of global processes, systems, and reporting methodologies.

• Create training materials, user documentation, and support programs.

• Assess emerging technologies and analytics capabilities.

• Lead strategic initiatives from conceptualization through to implementation.

• Contribute to team development, process maturity, and the long-term success of the organization.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related area.

• Over 7 years of experience in business systems, analytics, systems architecture, service operations technology, or related fields.

• Experience in supporting field service, technical service, customer support, or equipment-based service organizations.

• Extensive experience with Salesforce, SAP, Power BI, Tableau, and other relevant business systems.

• Proficiency in designing system integrations, APIs, data flows, reporting frameworks, and automating business processes.

• Experience in developing dashboards, KPIs, and analytics solutions.

• Strong understanding of data architecture, master data management, data governance, and data quality.

• Familiarity with SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.

• Ability to translate business needs into scalable technical solutions and quantifiable business results.

• Experience leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality.

• Excellent analytical, problem-solving, communication, and collaboration skills.

• Customer-oriented mindset with a focus on continuous improvement.

🏝️ Benefits

• Variable cash programs (bonus or commission).

• Equity may be included for eligible roles.

• Paid time off.

• Health, dental, and vision benefits.

• Retirement benefits.

• Flexible spending accounts.