Senior Security Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for clients

• Lead the cohesive account team to ensure customer success

• Collaborate with the business to assess and enhance integration effectiveness and service quality

• Maintain customer engagement

• Detect service improvements and potential issues

• Promote ongoing enhancements to the quality of customer service delivery

• Communicate effectively with internal and external clients and partners

• Distribute information and deliverables

• Guarantee customer integration and support

• Develop innovative solutions that enable customers to utilize Akamai products effectively

⛳️ Requirements

• A minimum of 8 years of relevant experience

• Bachelor's degree in Computer Science or a related discipline

• Background in a customer-facing position within the information technology sector

• Familiarity with network technologies, web security, or media-related technologies, methodologies, and/or architectures

• Proven experience in delivering technical projects and managing multiple priorities

• Capability to collaborate, prioritize, and address challenges in a rapidly evolving environment

• Proficiency in engaging, influencing, and establishing trusted relationships with customers in challenging situations

🏝️ Benefits

• Annual bonuses or incentives

• Equity awards

• Employee Stock Purchase Plan (ESPP)

• Comprehensive healthcare

• 401K savings plan

• Paid company holidays

• Vacation provided as Paid Time Off (PTO)

• Sick leave

• Parental leave

• Employee assistance program

• Support for mental and financial wellness

• Flexible work arrangements: from home, in an office, or a combination of both