Senior Scaled Customer Education Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, implement, and lead cohort-based programs for multiple customers.

• Guide groups of customers through organized learning paths from onboarding to advanced product usage.

• Design unique experiences that integrate physical and digital elements along with live sessions and community interactions.

• Develop and modify training materials to align with team standards, brand specifications, product updates, and audience requirements.

• Utilize internal and external tools and platforms such as Samsara Community, proprietary AI tools, and Slido.

• Exhibit proficiency across the Samsara platform and respond to customer inquiries during live sessions.

• Oversee logistics for live sessions, which includes registration, delivery, Q&A facilitation, polling, and post-session resource distribution.

• Work in conjunction with the CS Scale and Education teams to refine live-training content and relay customer feedback.

• Recognize knowledge gaps within the Scale customer base and collaborate with Customer Success and Product teams to address them through tailored programming.

• Advocate for and incorporate Samsara’s cultural principles as the organization expands globally and into new offices.

⛳️ Requirements

• Outstanding communication, presentation, and facilitation abilities.

• Proven experience in delivering large-scale programs and live webinars or virtual instructor-led training to external audiences.

• Excellent interpersonal capabilities.

• Expertise in creating digital learning materials, including video tutorials, job aids, and presentation decks, utilizing AI models and authoring/editing tools.

• Fundamental understanding of instructional design and learning objectives.

• Self-motivated and analytical.

• Capability to assess engagement and impact data and refine content accordingly.

• Strong skills in prioritization, organization, and attention to detail.

• Comfortable working both independently and collaboratively within a team.

• 3 to 4 years of experience in teaching or delivering training, with a minimum of 1 year in a one-to-many or scaled delivery environment.

• Familiarity with webinar and virtual classroom tools and platforms.

• Experience with Learning Management Systems (LMS) and community platforms, as well as customer education content creation tools.

• Background in training related to SaaS products.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity for qualifying roles.

• Flexible, employee-driven remote working model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation exceeding market standards.

• Flexible working arrangements.

• Remote work support aligned with operational needs.