Senior Salesforce Developer

This is a fully remote position, open to applicants in Brazil, +4 more countries.

📋 Description

• Sustain and enhance the cohesive post-sales support and operations framework established on Salesforce Service Cloud, encompassing case management, knowledge bases, and agent assistance tools.

• Implement technical improvements for AI-powered case summarization, bulk communication/email tools, Omnichannel routing and case orchestration, automated agent feedback synchronization, and integrations with enterprise data platforms.

• Step into a Developer Fast-Response Engineer (DFR) role to manage real-time alerts, monitor health KPIs, respond to operational needs, track incidents, investigate routing and automation issues, and document outcomes.

• Develop and oversee Salesforce integrations with external systems, downstream databases, and enterprise data warehouses, particularly Snowflake.

• Engage in weekly Operations Reviews, continual system monitoring, and documentation updates using collaboration tools like Confluence.

• Work alongside teams operating in Eastern Time to support an enterprise post-sales platform for a global client.

⛳️ Requirements

• Extensive hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flows.

• Direct experience in configuring and supporting Service Cloud and Omnichannel work-routing frameworks.

• Established history in operational support, incident management, root-cause analysis, and production troubleshooting.

• Practical experience in building and maintaining Salesforce API integrations with external systems.

• Experience in monitoring system health, managing operational incidents, and ensuring platform reliability.

• Salesforce Platform Developer I/II, Service Cloud Consultant, or System Architect certification.

• Specific experience in creating data integration pipelines between Salesforce (SFDC) and Snowflake.

• Experience with intricate Omnichannel routing, case management automation patterns, and work orchestration frameworks.

• Previous experience in a Developer Fast Response (DFR) or Site Reliability Engineering (SRE) role handling high-priority incident triage.

• Familiarity with AI-assisted features or autonomous AI agent integrations within the Salesforce ecosystem.

• Knowledge of enterprise observability and monitoring dashboards.

• Ability to collaborate with teams operating in Eastern Time (ET) and overlap with North American business hours.

• Proficiency in English for interviews, documentation, and daily communication.

🏝️ Benefits

• Remote work arrangement.

• Full-time direct vendor contract with Inallmedia.com.

• Time-zone flexibility to align with North American business hours.