Senior Salesforce Consultant, Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Senior Consultant, delivering functional services and ensuring execution for customers.

• Offer industry-leading practices and serve as a trusted advisor to clients.

• Utilize Salesforce and Amazon platforms, including Experience Cloud, Service Cloud, Sales Cloud, Knowledge, and Amazon Connect.

• Convert business requirements into scalable solution designs and configurations.

• Foster continuous improvement and innovation in long-term customer engagements.

• Lead the gathering of requirements and serve as an expert on Salesforce and/or Amazon platforms.

• Oversee client and team onboarding processes.

• Collaborate with customers to establish and manage the project backlog.

• Define user personas for better alignment with client needs.

• Create and refine user stories.

• Break down user stories into actionable tasks.

• Simultaneously manage 3–4 services engagements with global delivery teams.

• Monitor budget utilization, timelines, and resource allocation as per the contract.

• Manage engagement status, risks, issues, and client communications.

• Conduct routine and complex Salesforce configurations and enhancements.

• Work alongside the Delivery Owner to ensure client satisfaction.

• Mentor and coach junior functional and technical team members.

• Keep abreast of new Salesforce and Amazon capabilities.

⛳️ Requirements

• 3–5+ years of direct experience with the Salesforce platform addressing complex use cases.

• Extensive experience in business processes, technical consulting, or enterprise architecture.

• Strong understanding of the entire Salesforce Platform and its architecture.

• Knowledge of Amazon products is considered advantageous.

• Openness and capability to learn new technologies.

• Excellent written and verbal communication skills.

• Experience in client-facing roles involving project management, discovery and design, and solution delivery.

• Proven experience in writing user stories along with estimation/sizing and release planning.

• Possession of Salesforce.com Admin certification along with either Sales Cloud or Service Cloud Consultant certification.

• Additional Salesforce certifications or credentials are beneficial, ideally AI Specialist, Community Cloud, Field Service Lightning Consultant, or CPQ Specialist.

• Strong attention to detail.

• Excellent teamwork abilities.

• Adaptability to change.

🏝️ Benefits

• Opportunities for remote work.

• Flexible working arrangements.

• Travel opportunities, with an expected travel commitment of up to 25% for certain roles.

• Participation in town halls and company meetings.

• Team celebrations and social events.