Senior Salesforce Consultant, Business Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide support for Salesforce consulting and managed services initiatives.

• Collaborate with clients to gain insights into their business processes, challenges, requirements, and expected results.

• Convert business needs into succinct user stories, acceptance criteria, process maps, and solution documentation.

• Aid customers in onboarding to CRM and Business Intelligence systems.

• Assist with the validation of data migrations, configuration checks, user training, and the creation of support documentation.

• Support the team with customer onboarding tasks.

• Conduct manual QA testing as necessary, particularly during the transition phase while enhancing automated QA capabilities.

• Assist in the preparation and execution of User Acceptance Testing (UAT).

• Clearly document customer requirements for developers and AI agents.

• Contribute to the creation of release notes, customer-facing documents, and training materials.

• Uphold strong discipline in Salesforce and CRM processes.

⛳️ Requirements

• A robust background in Salesforce.

• Exceptional business analysis skills.

• Proven experience in direct customer engagement.

• Capability to facilitate discovery sessions and pose insightful process-related inquiries.

• Proficient in clearly and commercially documenting requirements.

• A solid understanding of sales, service, customer onboarding, and CRM workflows.

• Competence in executing structured manual QA testing.

• Strong awareness of data quality issues.

• Excellent written and verbal communication skills in English.

• Comfortable operating in an AI-first delivery context.

• Experience with Salesforce Sales Cloud.

🏝️ Benefits

• Comprehensive training and support.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.