Senior Salesforce Administrator

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Oversee daily Salesforce operations to guarantee system reliability and performance.

• Develop, maintain, and enhance reports and dashboards for business stakeholders.

• Diagnose bugs, user concerns, and system errors; escalate issues as necessary.

• Manage users, profiles, permission sets, and permission set groups.

• Supervise data quality and enforce data governance best practices.

• Act as the main point of contact for new business requests and enhancements.

• Collect, document, and refine business requirements into actionable solutions.

• Prioritize the backlog alongside firm leadership and operational necessities.

• Collaborate with Salesforce developers, administrators, and cross-functional teams.

• Monitor project progress, timelines, and deliverables utilizing project management tools.

• Design and implement workflow improvements using Flows and declarative tools.

• Identify opportunities to enhance efficiency and automation.

• Partner with business units to optimize processes and minimize manual tasks.

• Document business processes, system setups, and workflow logic.

• Keep organized documentation suitable for both technical and non-technical audiences.

• Provide regular status updates to stakeholders and leadership.

• Ensure Salesforce operates seamlessly, reporting is timely and accurate, project requests are prioritized and delivered efficiently, workflows enhance operational efficiency, and documentation remains up-to-date.

⛳️ Requirements

• A minimum of 3 years of experience in Salesforce Administration.

• Solid understanding of the Salesforce data model and security model.

• Proficient in reports and dashboards.

• Strong knowledge of Flow Builder and automation tools.

• Experience with managed packages like Litify or comparable legal tech platforms.

• Familiarity with Salesforce DevOps strategies.

• Experience with sandboxes and environment management.

• Proficient with CI/CD tools such as Gearset, Copado, or Azure DevOps.

• Experience in managing projects or coordinating cross-functional initiatives.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Preferred: Salesforce Advanced Administrator Certification.

• Preferred: familiarity with Agile or Scrum methodologies.

• Preferred: experience with integrations, including CTI, document management, or e-signature platforms.

• Preferred: experience supporting Litify, Eve Legal AI, SMS Magic, or Case Status.

• Excellent communication and stakeholder management skills.

• Ability to convert business needs into technical solutions.

• High attention to detail and strong organizational skills.

• Capacity to manage multiple priorities effectively.

• Collaborative mindset focusing on continuous improvement.

🏝️ Benefits

• Discretionary year-end bonus.

• Benefits (unspecified).

• Possibility of remote work.