Senior Manager, Salesforce & Technology

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as the main administrator and technical lead for Salesforce CRM.

• Manage user access, permissions, security settings, configurations, architecture, documentation, and change management.

• Design, develop, test, and maintain Salesforce objects, fields, flows, automations, validation rules, integrations, and configurations.

• Convert business and programmatic requirements into scalable Salesforce solutions.

• Enhance Salesforce adoption through training, guidance, and user documentation.

• Oversee the technical development of Salesforce reports, dashboards, Tableau solutions, and other data visualizations.

• Assist with the integration of Salesforce CRM and Marketing Cloud, including data architecture, synchronization, troubleshooting, and CRM enhancements.

• Contribute to shaping the Foundation’s wider technology ecosystem and scalable infrastructure.

• Maintain and prioritize a roadmap for Salesforce enhancements and strategic technology initiatives.

• Coordinate with external consultants and communicate project status, risks, dependencies, and recommendations.

• Address organizational technology, AI, IT, cybersecurity, access management, vendor management, and technology governance requirements.

• Keep an eye on emerging technology needs and propose improvements.

• Create technical documentation covering architecture, configurations, data definitions, integrations, procedures, and end-user guidance.

• Help establish data governance standards, data quality practices, ownership expectations, retention considerations, and access controls.

• Perform additional duties as assigned to support the Foundation’s mission and operational needs.

⛳️ Requirements

• A minimum of four years of hands-on experience in administering, configuring, and enhancing Salesforce environments.

• Strong preference for experience supporting complex, multi-department Salesforce environments.

• Proficiency with Salesforce Flow, automation, permissions and security, data architecture, reporting, integrations, and platform governance.

• Preferred experience with sandbox environments, deployment or release processes, and change management practices.

• Familiarity with Tableau or similar data visualization and business intelligence tools.

• Capability to translate reporting requirements into effective technical solutions.

• Experience in supporting Salesforce integrations with marketing technology; familiarity with Salesforce Marketing Cloud is highly preferred.

• Consideration may also be given to experience with Marketing Cloud Account Engagement, previously known as Pardot, or similar marketing automation platforms.

• Ability to convert business and programmatic needs into scalable technical solutions and communicate effectively with both technical and non-technical colleagues.

• Strong project management, prioritization, and follow-through skills.

• Ability to work autonomously while managing multiple priorities in a mission-driven, collaborative environment.

• Curiosity about emerging technologies, including AI, along with the ability to assess practical applications with security and governance in mind.

• Salesforce Administrator certification is required.

• A strong commitment to equity, inclusion, respectful collaboration, and sports-based youth development.

🏝️ Benefits

• Comprehensive medical and dental insurance plans.

• 401(k) retirement plans with employer matching.

• Opportunities for professional development.

• Reimbursement for mobile data plans.

• Generous vacation policy.

• Occasional travel and participation in meetings or events may be required based on organizational needs.