Senior Salesforce Administrator

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the main administrator and strategic leader of the Salesforce platform, ensuring security, scalability, and operational excellence across user, license, role, profile, permission, and sharing settings.

• Spearhead the design, configuration, and enhancement of Salesforce functionalities, including workflows, automation, approval processes, record architecture, page experiences, reporting, dashboards, mobile administration, and other platform improvements.

• Collaborate with stakeholders throughout the organization to collect requirements, convert business needs into scalable Salesforce solutions, and foster continuous platform innovation.

• Create and maintain a Salesforce roadmap that aligns with business goals, prioritizing enhancements that optimize efficiency, adoption, and return on investment.

• Discover opportunities to utilize underused Salesforce features and emerging technologies to enhance productivity, automation, and business outcomes.

• Oversee Salesforce environments, release processes, and deployment activities, ensuring effective DevOps practices and smooth delivery of platform advancements.

• Supervise sandbox strategy, testing coordination, release management, and platform governance.

• Uphold and improve data quality through governance, automation, validation rules, and ongoing monitoring.

• Promote platform health and security through release updates, security reviews, health checks, optimizer recommendations, and compliance efforts.

• Advocate for user adoption through training, change management, communication strategies, and ongoing support.

• Develop and maintain technical documentation, process guides, and platform standards.

• Manage relationships with third-party vendors and integrated applications, including DocuSign, Ironclad, Geopointe, Copado, Own Recover, and DemandTools.

• Assess, implement, and optimize Salesforce technologies and associated solutions, including AI capabilities, data enrichment tools, sales engagement platforms, productivity solutions, performance management applications, and planning tools.

• Collaborate with development teams and technical stakeholders, utilizing knowledge of Apex, triggers, and Salesforce architecture to support complex platform initiatives and integrations.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; a postgraduate degree is preferred.

• 5+ years of practical Salesforce Administration experience supporting and optimizing Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud.

• Salesforce Certified Administrator certification is mandatory.

• Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Business Analyst, or related credentials are preferred.

• Profound understanding of Salesforce platform capabilities, configuration, security model, automation tools, reporting, dashboards, and user management.

• Demonstrated ability to design scalable, sustainable, and best-practice Salesforce solutions that align with business objectives.

• Experience in translating business requirements into technical solutions while balancing user experience, scalability, and platform governance.

• Strong knowledge of change management, release management, and Salesforce governance frameworks.

• Experience supporting DevOps and deployment processes across multiple Salesforce environments.

• Proven ability to lead platform enhancements, identify optimization opportunities, and drive continuous improvement initiatives.

• Strong stakeholder management skills with the capacity to build trusted relationships and effectively communicate with team members at all levels of the organization.

• Experience in developing and delivering end-user training, documentation, and change communications to facilitate adoption and engagement.

• Ability to create and maintain clear technical documentation, process maps, and system standards.

• Strong problem-solving, analytical, and organizational skills with a proactive and customer-focused approach.

• Capacity to manage multiple priorities in a fast-paced environment while remaining responsive and service-oriented.

• Experience administering Salesforce in a high-growth technology, financial services, fintech, or SaaS environment.

• Hands-on experience with Salesforce AI capabilities, data enrichment tools, sales engagement platforms, and third-party integrations.

• Experience with DevOps tools such as Copado, Gearset, or similar release management platforms.

• Knowledge of Apex, Lightning Components, Flow architecture, and Salesforce development best practices.

• Experience leading large-scale Salesforce implementations, migrations, or platform transformation projects.

• Strong track record of enhancing user adoption, data quality, and business process automation through Salesforce innovation.

🏝️ Benefits

• Generous paid time off.

• Competitive medical, dental & vision coverage.

• 401K with company match for US employees.

• Company-paid life insurance.

• Company-paid short-term and long-term disability.

• Access to mental health and wellness resources.

• Company-paid volunteer time to contribute positively to your community.

• Legal coverage and other supplemental options.

• A value-based culture where growth opportunities are limitless.