Senior Salesforce Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with sales and service teams to gain insights into workflows and Salesforce usage that enhance customer engagement.

• Identify areas for improvement regarding platform usability, efficiency, adoption, and data quality.

• Convert business requirements into Salesforce configurations.

• Act as a point of contact for inquiries related to Salesforce, offering guidance and suggestions for improvements.

• Administer and configure objects, fields, record types, page layouts, validation rules, Flows, reports, and dashboards.

• Ensure data quality through validation, cleanup, and lifecycle management.

• Manage user access, including profiles, permission sets, and role hierarchy.

• Collaborate with the Salesforce Architect to refactor and simplify configurations.

• Engage in change reviews to ensure scalability, maintainability, and adherence to best practices.

• Uphold governance policies and mitigate technical debt.

• Assist with ticket queues by performing triage, documenting root causes, and resolving requests.

• Onboard new users, provide training, and support change-management initiatives.

• Deliver training and skill enhancement across the organization.

• Support comprehensive testing of features and enhancements.

• Aid in sandbox management and deployment coordination.

• Maintain documentation regarding configurations, processes, and user guidance.

• Monitor platform usage and adoption trends, proposing enhancements as necessary.

• Refine Salesforce processes in response to evolving business needs.

⛳️ Requirements

• 6–10+ years of practical experience in Salesforce administration.

• Strong proficiency in Salesforce configuration and declarative automation, particularly with Flows.

• Experience supporting sales and/or service organizations within a production Salesforce environment.

• Comprehensive understanding of the Salesforce data model, security model, and reporting capabilities.

• Capability to translate business needs into effective platform solutions.

• Excellent communication skills and ease in engaging directly with business stakeholders.

• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator are preferred.

• Experience collaborating with Salesforce architects or development teams is preferred.

• Familiarity with integrations, APIs, or coordination with external systems is preferred.

• Exposure to Data Cloud is preferred.

• Experience managing managed packages/AppExchange apps and working with integrated external systems is preferred.

• Background in supporting organizations with complex or evolving Salesforce usage is preferred.

• Experience with Freshservice or ServiceNow.

• Familiarity with Agile methodologies and Jira.

• Willingness to work night shifts aligned with US time.

🏝️ Benefits

• Opportunities for learning, mentoring, and support.

• Ongoing learning and development options.

• Team-building activities and company-wide celebrations.

• Wellness programs.

• Access to world-class office environments.

• Direct engagement with international clients and global brands.

• A vibrant and inclusive culture.

• Modern, comfortable workspaces located in premium business hubs.