Senior Sales Systems Manager – New Construction

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the process enhancement and automation strategy for New Construction.

• Identify and rank opportunities based on their business significance and required effort.

• Analyze and redesign comprehensive workflows encompassing sales activities, contracting, onboarding, product activation, and billing transitions.

• Convert business requirements into future-state processes, business rules, data necessities, acceptance criteria, and success metrics.

• Leverage AI capabilities and collaborate with system owners and Engineering on technical solutions.

• Oversee the implementation process from design to stabilization.

• Coordinate with stakeholders, perform user acceptance testing, manage dependencies, and address post-implementation issues.

• Enhance connections between sales systems while minimizing manual tasks and fragmented transitions.

• Develop process documentation, exception management, controls, and ongoing ownership.

• Collaborate with Sales Enablement and frontline leaders to foster adoption.

• Evaluate cycle time, manual interactions, error and rework rates, adoption levels, and operational capacity improvements.

⛳️ Requirements

• Over 8 years of pertinent experience in sales operations, revenue operations, business systems, or process enhancement.

• Proven track record in executing cross-functional workflow enhancements.

• Experience leading projects from identification of issues through to implementation, adoption, and evaluation.

• Knowledge of sales and customer-facing operations, particularly CRM workflows and transitions between selling, contracting, onboarding, activation, and billing.

• Proficient in working with Salesforce.

• Practical experience in configuring workflow or automation solutions.

• Familiarity with process mapping and data utilization to prioritize modifications.

• Experience in applying AI to real-world workflows and assessing accuracy, controls, and ongoing support requirements.

• Ability to influence without formal authority and effectively communicate with both technical and non-technical stakeholders.

🏝️ Benefits

• Option to work remotely from a location of your choice.

• Equity awards available.

• Flexible work arrangements through Cloud HQ/distributed work.

• Commitment to equal employment opportunity and support for accommodations.