Sales Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, manage, and update customer agreements, contracts, pricing, rebates, and associated data within Vistex.

• Assess customer eligibility for contracts, group purchasing organization (GPO) tiers, pricing programs, and rebate participation.

• Maintain records of contract attributes, pricing structures, rebate configurations, and customer eligibility.

• Input and manage contract pricing and rebate programs within Vistex.

• Collaborate with Pricing, Finance, Chargebacks, and Sales teams to ensure the accuracy of information across systems.

• Assist in chargeback and rebate procedures.

• Handle customer eligibility determinations and contract activations for distributors, GPOs, and contract participants.

• Engage with GPO portals and external partners to acquire, validate, and maintain membership and contract-related data.

• Address inquiries from distributors and customers regarding contract eligibility, pricing, customer involvement, and related contract details.

• Work in collaboration with Sales, National Accounts, Pricing, Finance, Data Management, Customer Service, Contract Management, and other cross-functional teams.

• Encourage the adoption of new processes and best practices.

• Liaise with both internal and external stakeholders on matters related to customers, contracts, pricing, rebates, and agreements.

• Offer guidance and support concerning contract operations processes, policies, and business needs.

• Identify opportunities for enhancing contract management, data quality, operational efficiency, and customer experience.

• Utilize reporting, analytics, automation, AI, and digital tools to boost efficiency, accuracy, scalability, and risk management.

• Suggest and apply process enhancements.

• Create and maintain job aids, standard operating procedures, process flows, training materials, forms, and knowledge resources.

• Train, mentor, and assist team members.

• Share best practices and contribute to ongoing learning.

• Provide backup support across contract operations functions.

• Assist with special projects, system upgrades, audits, and strategic initiatives.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree (BA/BS).

• 6-12 months of experience in contract operations with data integration.

• Effectively works in a diverse, cross-functional environment.

• Proactively drives improvements in processes.

• Familiarity with Vistex, SAP, GDSN, EDI, CRM, AI Tools, and Digital Enablers.

• Capable of working independently with minimal supervision.

• Highly detail-oriented.

• Self-motivated, able to work swiftly and efficiently on multiple tasks.

• Proficient in Microsoft Word and Excel.

• Strong verbal and written communication abilities.

• Candidates must reside in the United States.

🏝️ Benefits

• Up to $31.50 per hour + Overtime.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Disability insurance.