Manager, Sales Strategy – Operations

This is a fully remote position, open to applicants in Arizona, +9 more locations.

📋 Description

• Collaborate strategically and operationally with the SMB Business Development team as it enhances restaurant coverage.

• Take ownership of the operational foundation for the merchant sales initiative.

• Establish goals and oversee pipelines, lead distribution, and performance tracking.

• Develop efficient, data-informed decision-making processes.

• Create scalable operational systems to support a growing sales initiative.

• Utilize and promote AI tools.

• Centralize metrics that influence sales performance.

• Work together with Sales, Selection, Operations, Product, Finance, Analytics, and GM teams.

• Design goal frameworks, input and activity metrics, pipeline stages, and rules of engagement.

• Implement and manage reporting cadences, rigorous pipeline assessments, and productivity evaluations.

• Guide BD representatives towards high-value opportunities through lead strategy and go-to-market targeting.

• Define goals and model capacity for an expanding team.

• Identify data integrity issues and trace pacing gaps to their root causes.

• Discover, develop, and scale AI solutions that minimize manual sales operations and reporting tasks.

• Assist BD in acquiring new restaurant partners and expanding merchant partnerships.

⛳️ Requirements

• Over 6 years of experience in sales strategy and operations, revenue operations, consulting, business development, analytics, or related fields.

• Proven history of leading initiatives and achieving goals.

• Experience in establishing or scaling sales operating systems, including goal-setting and compensation inputs, pipeline management, territory or lead distribution, and CRM workflows.

• Familiarity with Salesforce or a comparable CRM.

• High proficiency in SQL.

• Capability to work independently with large, intricate data sets.

• Proficient in modeling in Excel / Google Sheets.

• Experience in creating dashboards using visualization tools such as Sigma or Tableau.

• Proficient with AI tools, including LLMs, AI-assisted coding, and automation.

• Experience employing AI to automate workflows, accelerate analysis, or enhance data quality.

• Ability to meticulously validate AI outputs.

• Strong business acumen and capacity to articulate data-driven conclusions to frontline managers and senior leadership.

• Excellent cross-functional, project management, and communication skills.

• Ability to align various stakeholders around a common plan.

• Ownership mentality, proactive approach, comfort with ambiguity, and readiness to adapt as necessary.

• Bachelor’s degree or higher.

🏝️ Benefits

• Equity grant opportunities.

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried positions.

• 80 hours of paid sick time annually for salaried roles.

• Premium healthcare.

• Wellness expense reimbursement.

• Comprehensive benefits and perks.

• Support for accommodations during the recruiting process.