Sales Operations Coordinator

This is a fully remote position, open to applicants in Florida, +6 more locations.

📋 Description

• Provide daily administrative and operational assistance to the sales team

• Aid in tracking the sales pipeline, reporting, and maintaining CRM data

• Support the creation of proposals, presentations, and documentation for customers

• Generate accurate and timely quotes for Data and Voice solutions

• Collaborate with sales teams regarding configuration, pricing, and product/service selection

• Maintain documentation for quotes and manage revisions

• Convert approved quotes into precise orders within internal systems

• Coordinate the submission, tracking, and fulfillment of orders with provisioning, finance, and engineering

• Monitor order status and address any issues or delays

• Facilitate the onboarding process for SPS customers, including NOC forms, UDT Hub access, and site uploads

• Maintain timelines for onboarding and communicate progress to stakeholders and customers

• Address operational and service-related inquiries from customers

• Coordinate the resolution of issues and provide updates and follow-ups

• Assist with account maintenance after the sale

• Help with E-rate documentation and responses to RFP/RFQ

• Identify and implement improvements in processes, workflows, and documentation

• Contribute to the creation of training materials and initiatives for knowledge sharing

⛳️ Requirements

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)

• 2+ years of experience in sales operations, customer support, or a similar role

• Preferred experience in telecommunications, hosted voice, or connectivity solutions

• Exceptional attention to detail and strong organizational skills

• Capability to manage multiple priorities in a fast-paced setting

• Outstanding written and verbal communication skills

• Proficiency with CRM systems (e.g., Microsoft Dynamics) and Microsoft Office Suite

• Strong problem-solving skills and ability to collaborate across functions

• Understanding of quoting, order management, and onboarding procedures

• Must be willing to travel up to 20%

• Must verify identity and eligibility to work in the United States

• Employment is contingent upon successful completion of background checks and pre-employment drug screening

• UDT is not currently hiring individuals who now or in the future require sponsorship for employment visa status

🏝️ Benefits

• Medical, dental, vision, life, and disability coverage effective on the 1st of the month

• Health savings accounts

• Flexible savings accounts

• 401(k) plan with company matching

• 7 annual holidays

• Unlimited paid time off options

• Inclusive, energizing, and collaborative work environment

• Competitive compensation package based on performance and contributions to the organization