Senior Sales Support Associate

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Provide support throughout the sales cycle and assist the assigned Sales Executives and account management team members with administrative tasks.

• Oversee the Request for Proposal (RFP) process, which includes monitoring RFP inboxes, inputting data into internal sales systems, tracking deadlines, reviewing responses, distributing proposal replies, and liaising with brokers.

• Offer administrative support to Customer Relationship Managers in their sales efforts.

• Act as a point of contact for sales personnel, customers, producers, and home office representatives.

• Organize and upkeep the office environment, along with shared office supplies and equipment.

• Assist with the onboarding process for new hires and serve as a resource for them.

• Participate in team meetings and training sessions, and provide backup for other team members as needed.

• Document and uphold sales and customer record systems to ensure compliance.

• Facilitate broker and customer activities, which include finalist meetings, enrollment, preparation for benefit fairs, and ordering brochures and promotional items.

• Engage in special projects throughout the year.

⛳️ Requirements

• Experience in the insurance industry, sales administration, customer service, or a related field.

• Preferred knowledge and understanding of customer service and relationship management principles.

• Exceptional communication and presentation abilities.

• Customer-oriented mindset with a focus on problem resolution.

• Capability to handle multiple priorities efficiently and within deadlines.

• Ability to work autonomously in a high-paced environment.

• Extensive knowledge of the prospect and customer base, producer relationships, key contacts, and available products.

• Proficiency in relevant Prudential systems and software.

🏝️ Benefits

• Competitive base salaries in the market.

• Potential for yearly bonuses.

• Comprehensive medical, dental, vision, life, and disability insurance options.

• Paid Time Off (PTO) benefits.

• Parental and military leave provisions.

• 401(k) plan with company matching up to 4%.

• Company-funded pension plan.

• Wellness Programs offering reimbursement of up to $1,600 annually for personal wellbeing expenses.

• Work/Life Resources that assist with parenting, housing, senior care, finances, pets, legal issues, education, emotional and mental health, and career progression.

• Education Benefit for approved enrollment in traditional college courses and accredited certificate programs.

• Employee Stock Purchase Plan allowing shares to be acquired at 85% of the lower of two prices.

• Discretionary annual incentive program.