Senior Sales Operations Supervisor – Healthcare Enterprise

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee operational management and drive revenue growth for regional sales districts while ensuring a seamless customer experience.

• Navigate intricate operational processes, enhance efficiency, and collaborate with sales leaders to foster partner and customer relationships.

• Act as a liaison and escalation point for Backoffice departments.

• Guarantee the consistent application of Standard Operating Procedures and enhance customer experiences.

• Build trusted partnerships with sales managers and account managers.

• Address order-related issues, including drop ship emergencies, backorder management, and bid escalations.

• Collaborate with sales managers to cultivate partner and customer relationships that create business opportunities.

• Organize sales enablement activities with strategic OEM partners to stimulate growth and profitability.

• Evaluate negative gross margin, freight/price adjustments, and RMAs to ensure a balance between profitability and customer satisfaction.

• Collect and analyze data to tackle complex problems and provide actionable insights through Sales Analytics.

• Resolve escalated customer service challenges.

• Manage Drop Ship in House and Pre-Order requests along with their delivery requirements.

• Review month-end open order and backorder reports to determine actions necessary to close deals.

• Identify and rectify performance gaps or missed SLAs.

• Facilitate the resolution of account manager commission miscalculations.

• Support strategic sales initiatives and align with company goals.

• Assist in executing and planning the segment go-to-market strategy.

• Offer subject matter expertise, training, and just-in-time coaching to account managers.

• Identify account manager skill gaps and work with sales management on development plans.

• Familiarity with CDW Service platforms including Agiloft, Changepoint, and Synapse.

⛳️ Requirements

• Bachelor’s degree OR Associate’s degree with 2 years of sales process experience OR 5 years of experience at CDW is required.

• At least 2 years of experience in a Sales Operations role at CDW.

• Proficiency in computing, analyzing, and interpreting numerical data for reporting purposes.

• Exceptional oral and written communication skills, utilizing various styles and techniques suitable for the audience.

• Proven analytical skills, with the ability to understand data findings, draw conclusions, and develop actionable recommendations.

• Capacity to build trusted relationships at all levels within the organization, both internally and externally.

• Ability to manage multiple priorities and adapt to evolving business needs while meeting deadlines.

• Demonstrated ability to proactively collaborate, establish relationships, take initiative, and solve problems creatively.

• Understanding and appreciation of maintaining confidentiality.

• Willingness to travel up to 10% as needed to other CDW locations, meetings, and client sites.

• Sales experience is required.

• Experience in sales process management.

• Expert knowledge of AS400 and SPS order processing.

• In-depth understanding of backbone departments, their responsibilities, and processes.

• Achieved “Exceeded Expectations” in PMP (Performance Management Program) evaluation.

🏝️ Benefits

• Annual bonus target of $6,000, subject to the terms and conditions of the plan.

• Comprehensive benefits package (refer to CDW benefits overview).

• Flexible remote work arrangement.

• Opportunities for growth and professional development.

• Travel opportunities to CDW locations, meetings, and client sites.