Senior Sales Operations Business Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with go-to-market leaders to convert business objectives into performance evaluations, KPI analysis, trend reports, forecasts, pipeline insights, and actionable recommendations.

• Identify performance and operational challenges through data analysis, root-cause investigation, input from stakeholders, and a practical understanding of sellers' and leaders' operational frameworks.

• Take ownership of significant operational initiatives from current-state analysis and requirements gathering to solution design, cross-departmental execution, user adoption, and evaluation of business outcomes.

• Enhance sales processes, workflows, CRM cleanliness, CPQ quoting methods, engagement rules, and assignment models.

• Collaborate with Systems and other stakeholders to create sustainable solutions.

• Develop and sustain reporting mechanisms, dashboards, and insights tailored for executives.

• Assess capacity, meeting and lead distribution, book of business coverage, and success metrics to boost productivity, fairness, growth, and accountability.

• Leverage AI, automation, analytics, and various tools to establish reusable workflows, expedite analysis, minimize operational friction, and enhance sales performance.

• Report directly to the Manager of Sales Operations.

⛳️ Requirements

• Over 3 years of experience in sales operations, revenue operations, or a closely related business operations field.

• Familiarity with enterprise selling strategies, including direct sales, channel sales, and VAR or reseller partnerships.

• Proven experience collaborating with sales leaders, formulating recommendations from partial information, and independently driving cross-functional initiatives to quantifiable results.

• Knowledge of sales processes, funnel management, forecasting, pipeline analysis, CRM maintenance, CPQ, and operational factors affecting seller productivity.

• Experience with Salesforce reporting tools.

• Proficiency in Excel or Google Sheets for analyzing complex data sets and creating practical operational tools.

• Ability to transform analysis into clear, decision-ready communications for both technical and non-technical audiences.

• Capability to proactively identify and resolve issues.

• Experience utilizing AI and automation tools, multi-step workflows, reusable systems, and applying human judgment.

• Ability to thrive in a fully remote working environment.

🏝️ Benefits

• Fully remote work environment since our inception in 2015.

• Generous paid time off policy, inclusive of vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits packages.

• 401(k) plan with a 5% contribution regardless of employee input.

• Life and disability insurance options.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading a home office.

• Annual allowance for educational and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal and professional growth.

• Bonus and equity opportunities.