Senior Sales Executive – Retail Solutions

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Formulate and implement global account strategies that are in line with SGS business goals.

• Act as the primary point of contact for clients, ensuring seamless communication and service delivery across various SGS business lines and affiliates.

• Foster revenue growth by enhancing relationships with key decision-makers and uncovering new business opportunities.

• Oversee global agreements, contracts, and commercial relationships with designated accounts.

• Evaluate account performance against KPIs, service level agreements, financial objectives, and customer satisfaction indicators.

• Lead regular business reviews, performance assessments, and business development discussions.

• Guarantee prompt delivery of reports, invoices, and communications while analyzing revenue patterns and Days Sales Outstanding (DSO).

• Address service delivery challenges and manage claims to uphold robust client relationships.

• Monitor market trends, regulatory changes, and competitor actions that may affect the account.

• Advocate for the SGS brand, showcasing its capabilities and integrity, while ensuring adherence to SGS policies, safety standards, and the Code of Integrity.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, or Business-related fields.

• At least 5 years of experience in account management, customer service, or other relevant roles with a proven track record.

• Minimum of 3 years of experience in the TIC industry relevant to the business unit.

• Experience in international and multi-cultural settings.

• Advanced proficiency in English is required; additional language skills are advantageous.

• Strong skills in account management, negotiation, and relationship building.

• Exceptional leadership capabilities, complemented by excellent communication and presentation skills.

• Proficient in Microsoft Suite (Word, Excel, Access, PowerPoint, and Outlook).

• Computer literate, including skills in creating, filing, saving/uploading, searching, and backing up files.

• Experience with Salesforce for managing pipelines, forecasting, and tracking client relationships.

• Self-motivated, results-oriented, and capable of working independently in a dynamic environment.

• Strong problem-solving and organizational abilities.

• Willingness to travel 30–50% of the time, including potential international travel.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee assistance programs.

• 401(k) plan with company matching and immediate vesting upon enrollment.

• Online training courses available.

• Opportunities for virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off.

• Family leave.