Senior Sales Ambassador – Core Diagnostics

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Represent Abbott and the Core Laboratory Diagnostics brand to current clients throughout Western Michigan and the Upper Peninsula.

• Create customer solutions that enhance revenue and meet growth objectives.

• Serve as the main contact for account management.

• Cultivate customer advocates and reach targeted retention levels.

• Oversee and develop accounts in line with strategic account plans.

• Conduct assay integrations and assist with technical laboratory requirements.

• Enhance and sustain customer satisfaction, loyalty, and retention.

• Address customer concerns and facilitate operational business reviews with key laboratory stakeholders.

• Manage order, delivery, and billing workflows.

• Evaluate customer operations and pinpoint areas for operational/service improvements.

• Collaborate with Enterprise Account Managers to renew business contracts early or extend existing agreements.

• Formulate and implement existing account plans to promote value expansion.

• Elevate customer challenges in collaboration with the service team.

• Assist with new account implementation, including project ordering, instrument setup, and assay validation.

• Comply with Abbott's guidelines, policies, and procedures.

• Engage with Sales, Marketing, Customer Support, Technical Service, and Finance teams.

• Influence customer purchasing choices and make decisions regarding reagent usage and product troubleshooting.

• Contribute to the effectiveness of CAPA through precise complaint documentation and resolution measures.

• Deliver information thoroughly and accurately to both internal and external customers.

⛳️ Requirements

• Bachelor’s degree or an Associate’s degree accompanied by 2+ years of relevant experience.

• At least five (5) years of pertinent experience with laboratory instrumentation or direct experience in a laboratory setting, field service, or technical call center for Diagnostics products.

• Proven experience in providing technical product application and/or hardware support.

• Demonstrated experience in customer interfacing.

• Strong engagement and communication skills with people.

• Proficient troubleshooting and problem-solving skills.

• Computer proficiency (MS Office).

• Willingness to travel up to 80% within assigned territory and to other domestic business sites.

• Valid Driver’s License.

• Preferred: Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial fields.

• Preferred: 3+ years of relevant experience in healthcare or sales.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the following calendar year).

• Exceptional retirement savings plan with significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit.

• Diverse career advancement opportunities.

• Health and wellness benefits.

• Equal Opportunity Employer dedicated to fostering employee diversity.