Senior Sales Ambassador – Core Diagnostics

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the representative for Abbott and the Core Laboratory Diagnostics brand to current customers in Western Michigan and the Upper Peninsula.

• Create solutions that enhance revenue and meet growth objectives.

• Function as the main account management contact for clients.

• Enhance economic profitability, customer loyalty, and business retention through contract renewals and the sale of new solutions.

• Develop customer promoters and meet designated retention goals.

• Manage accounts in accordance with strategic account plans.

• Execute assay integrations and assist with laboratory technical requirements.

• Address customer concerns and facilitate operational business reviews.

• Oversee order, delivery, and billing procedures.

• Evaluate customer operations and pinpoint opportunities for service enhancement.

• Collaborate with Enterprise Account Managers to renew or extend contracts.

• Aid in the implementation of new accounts, which includes project ordering, instrument installation, and assay validation.

• Log customer complaints and corrective actions in the CAPA system.

• Work in conjunction with Sales, Marketing, Customer Support, Technical Service, and Finance teams.

• Travel across the designated territory and other domestic business locations.

⛳️ Requirements

• Bachelor’s degree or an Associate’s degree with 2+ years of pertinent experience.

• At least five (5) years of relevant experience with instrumentation used in laboratory settings, whether directly in a laboratory, field service, or technical call center for Diagnostics products.

• Background in providing technical product application and/or hardware support.

• Experience interacting with customers effectively.

• Strong skills in people engagement and communication.

• Proficient troubleshooting and problem-solving abilities.

• Computer proficiency, particularly in MS Office.

• Willingness to travel up to 80% within the assigned territory and to other domestic business locations.

• Valid Driver’s License.

🏝️ Benefits

• Opportunities for career advancement within an international organization.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Exceptional retirement savings plan featuring a generous employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU educational benefit towards obtaining a bachelor’s degree.

• Comprehensive health and wellness benefits.

• Equal Opportunity Employer dedicated to fostering employee diversity.