Senior Revenue Systems Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of developing Salesforce solutions, covering aspects such as data model architecture, declarative automation, validations, user permissions, page layouts, and reporting.

• Guide Salesforce projects from the initial scoping and intake phases through to rollout, user adoption, and comprehensive documentation.

• Oversee Gainsight and Accord alongside the Customer Success Operations team.

• Manage rules engines, customer journey and email programs, NPS surveys, customer health scoring, CSM assignments, and account-transfer workflows.

• Handle integrations between Salesforce, Gainsight, and the wider technology ecosystem.

• Initiate new integrations independently and resolve recurring issues effectively.

• Collaborate with Sales, Customer Success, and Customer Marketing to transform requests into functional solutions.

• Lead migration and consolidation efforts for platforms, which include vendor evaluations, data transfers, cutover processes, and user adoption strategies.

• Provide guidance on the future trajectory of the revenue technology stack while identifying implementation opportunities and potential risks.

• Document solutions and minimize request volume through automation and self-service options.

• Manage additional projects and responsibilities as business needs arise.

⛳️ Requirements

• Multiple years of experience in revenue operations, customer success operations, business systems, or platform administration.

• Experience in B2B SaaS environments.

• Extensive hands-on experience in Salesforce administration, including data model design, declarative automation, permissions and sharing, reporting, and changes in production environments.

• Capability to assess the performance and scalability implications of Salesforce configuration decisions.

• Direct ownership of Gainsight or a similar post-sale platform such as Totango, ChurnZero, or Planhat.

• Proven experience in independently establishing integrations and resolving recurring failures.

• Experience managing a complete platform migration or consolidation process, including data transfers.

• A successful track record of taking a problem from its initial report to a viable solution.

• Ability to act as the primary expert on a platform while empowering others.

• Excellent writing skills with the ability to articulate technical concepts to non-technical stakeholders.

• Familiarity with more than one post-sale platform is advantageous.

• Exposure to Salesforce CPQ, Clay, MCP, or agentic tools is a plus.

• Applicants must currently be authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Basic life insurance coverage.

• Access to mental health resources.

• Financial wellness benefits.

• Fully paid parental leave.

• Coverage for short-term and long-term disability for US-based employees.

• 401(k) plan with company matching.

• Up to 14 scheduled paid holidays annually for US-based employees.

• Up to 80 hours of paid sick leave each year for US-based employees.

• Up to 20–25 days of paid vacation per year for non-exempt employees, depending on tenure.

• Flexible paid time off (PTO) for exempt employees.

• Bonus structure that rewards outstanding performance.

• Performance review program providing actionable feedback.

• Shared office spaces available in New York City and Ireland.

• Optional co-working spaces.

• Employee resource groups.

• AI-assisted hiring process with the option to opt out.