Senior Revenue Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive operational excellence, efficiency, and scalability throughout Roofr's Revenue organization.

• Identify and address operational challenges by developing scalable solutions across the customer lifecycle.

• Design, implement, and enhance Revenue processes, workflows, and systems.

• Utilize project management methodologies to assess solutions, manage implementation, and evaluate outcomes.

• Collaborate with Revenue leaders and team members to gather feedback, test solutions, and enhance performance.

• Streamline processes, reduce manual tasks, and create human-in-the-loop AI workflows.

• Automate repetitive tasks through technology, integrations, and automation platforms.

• Build and sustain workflows, automations, routing, notifications, and system-based solutions.

• Connect systems and enhance data flow utilizing Fivetran, Zapier, or similar tools.

• Assess AI and emerging technologies to boost Revenue productivity and operational scalability.

• Oversee HubSpot Marketing Hub and Sales Hub administration.

• Create, maintain, and optimize HubSpot pipelines, workflows, views, templates, playbooks, and lists.

• Manage and enhance Aircall, Sakari, Gong, Stripe, Hippo Video, and Guru.

• Ensure data integrity and maintain GTM data that is clean, structured, and ready for AI integration.

• Analyze trends, diagnose operational issues, and assess the impact of Revenue initiatives.

• Support the analysis of lead scoring, customer health, pipeline performance, conversion rates, and productivity.

• Convert operational insights into actionable recommendations.

• Collaborate with Sales, Marketing, Customer Success, and Enablement teams.

• Assist in the rollout, documentation, training, and adoption of tools, processes, and AI-assisted workflows.

• Create and uphold documentation for systems, processes, workflows, and automations.

• Establish repeatable processes for consistent usage of Revenue systems.

⛳️ Requirements

• 4+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Customer Success Operations.

• Hands-on experience with HubSpot administration across both Marketing Hub and Sales Hub.

• Proven experience in owning, implementing, and optimizing Revenue technology and GTM systems.

• Strong understanding of Revenue processes, systems, data, and workflows that support the GTM strategy.

• Experience in building and optimizing workflows, automations, integrations, and data flows.

• Excellent analytical skills with the ability to leverage data to pinpoint issues, inform decisions, and measure outcomes.

• Demonstrated hands-on experience in evaluating or implementing AI-powered GTM tools, AI-assisted workflows, automation platforms, or agentic tooling.

• Strong project management capabilities and the ability to independently drive initiatives from concept to implementation.

• Ability to excel in a fast-paced, agile, and dynamic environment.

• Strong skills in cross-functional collaboration.

• Exceptional written and verbal communication skills.

• Comfortable working in a PLG and/or PLS environment.

• HubSpot certifications are a plus.

• Experience with Zapier or similar integration and automation platforms is advantageous.

• Experience supporting PLG/self-serve and PLS/sales-assisted conversion models is beneficial.

• Proficiency with Aircall, Sakari, Gong, Zendesk, Stripe, Hippo Video, Guru, and Asana is a plus.

• Experience with AI-enabled Revenue Operations tools and automation is an advantage.

• Familiarity with SaaS metrics is a plus.

🏝️ Benefits

• 1st week of employment is mandatory PTO.

• 1 Friday off per month.

• Company-wide paid shutdown for the week between Christmas and New Years.

• Flexible time off.

• 100% employer-paid premiums for Extended Healthcare and Dental in Canada.

• RRSP/401k match.

• Generous Parental Leave policy.

• Annual company retreat with team-building activities.

• Opportunities for learning and development.

• Home office setup stipend.

• Internet and phone allowance.

• Remote-first culture.

• Weekly Friday paydays.

• Equity.