Manager, Revenue Operations Systems

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take charge of the implementation, integration, workflow design, and ongoing management of CoLab’s revenue technology ecosystem.

• Enhance systems for optimal performance and scalability across Sales, Marketing, and Customer Success departments.

• Supervise integrations to ensure a seamless flow of data across various tools.

• Lead the rollout of implementations, migration planning, cutover, provisioning, and coordinate security efforts with the IT team.

• Create automation workflows to minimize manual tasks in revenue operations.

• Manage the Salesforce data model and governance framework, encompassing object and field design, validation rules, stage gating, permissions, and record types.

• Develop and sustain revenue reporting for pipeline health, forecasting, quota attainment, and GRR/NRR metrics.

• Guarantee the accuracy of reporting and document data definitions.

• Manage the RevOps request queue, which includes intake, triage, prioritization, and addressing systems debt.

• Assess tooling comprehensively, covering requirements, technical and integration evaluations, security reviews, and business justifications.

• Collaborate with Sales, Marketing, Customer Success, Finance, Enablement, IT, and the SVP of Operations.

• Offer training, support, reusable documentation, and how-to resources.

• Lead cross-functional operational projects, including project plans, stakeholder communications, and outcomes.

⛳️ Requirements

• 5+ years of experience in revenue operations, sales operations, business systems, or a similar systems ownership position in B2B SaaS.

• Proven history as the primary steward of a revenue technology stack.

• Extensive Salesforce administration experience (Admin certification or equivalent), focusing on data model design, Flow, validation rules, permissions and sharing, and integration architecture.

• Practical experience with Tableau or comparable BI tools for advanced data visualization.

• Familiarity with a sales engagement platform such as SalesLoft or Outreach.

• Experience in integrating a revenue stack across various tools.

• Demonstrated ability to create revenue reporting covering forecasting, quota attainment, pipeline health, and GRR/NRR metrics.

• Exceptional communication and collaboration skills across functions.

• Strong problem-solving skills and meticulous attention to detail.

• Capability to prioritize and handle multiple tasks in a dynamic environment.

• Solid project management abilities and experience in leading cross-departmental initiatives.

• Established capacity to encourage the adoption of systems and process changes across Sales, Marketing, and Customer Success.

• Proficient in B2B SaaS revenue operations, including pipeline stages, forecast categories, segmentation, quota and compensation mechanics, renewals, and GRR/NRR reporting.

• Experience with Apex or scripting is a plus, though not mandatory.

• Preferred: Experience with CPQ or quoting configuration, Gong, ZoomInfo, Retool or similar low-code app development, Mixpanel or comparable product analytics, Chili Piper, Zendesk, HubSpot, and LinkedIn Sales Navigator.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work arrangements and remote work options.

• Professional development opportunities and training programs.

• Inclusive company culture with a focus on collaboration and innovation.