Senior Revenue Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the internal Salesforce administrator and system owner for RCX Sports.

• Oversee Salesforce configuration, including objects, fields, page layouts, permission sets, validation rules, reports, dashboards, and release management.

• Manage the Salesforce request queue among various business teams.

• Create and test modifications in sandbox environments while maintaining a well-documented deployment process.

• Transition revenue operations tasks from external vendors to internal management.

• Document workflows, automations, email templates, custom objects, field definitions, and integration logic.

• Handle user provisioning and deprovisioning, access governance, permissions, licenses, storage, and platform capacity.

• Enhance Salesforce data integrity through deduplication, record hygiene, field standardization, required-field governance, and reconciliation.

• Manage data mapping and maintenance within Salesforce, collaborating with Technology on integration design and troubleshooting.

• Serve as the CRM-side owner of the marketing automation platform.

• Develop and sustain revenue workflows and automations, such as renewal prompts, onboarding milestones, lead routing, lead scoring, and web-to-lead capture.

• Identify manual processes within the revenue team and implement scalable solutions.

• Utilize Salesforce pipelines, dashboards, and reports to reveal operational insights.

• Keep documentation of Salesforce workflows, objects, fields, integrations, and dependencies up to date.

• Collaborate with Analytics on certified metric definitions and alignment of reporting.

• Assess downstream reporting and data governance implications prior to platform modifications.

• Report directly to the Director of Analytics; this position does not include supervisory responsibilities.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 5 years of experience in revenue operations, sales operations, Salesforce administration, or a related field.

• At least 2 years of experience as the primary owner of a Salesforce environment.

• Practical experience with Salesforce Flow, validation rules, custom objects, permission sets, reports, and dashboards.

• Experience in enhancing data integrity through deduplication, record hygiene, field standardization, and reconciliation across systems.

• Background in managing Salesforce integrations with external systems and collaborating with technical teams on APIs, middleware, and data mapping.

• Familiarity with using sandbox environments and adhering to structured testing, release, and change management protocols.

• Working knowledge of email and SMS consent regulations, including CAN-SPAM and TCPA.

• Demonstrated sound judgment when handling personal data.

• Strong skills in documentation, organization, and project management.

• Ability to clearly communicate technical decisions to non-technical stakeholders and convert business needs into scalable system solutions.

• Capability to work independently, interpret incomplete documentation, lead vendor transitions, and establish effective intake and prioritization practices.

• A collaborative mindset and comprehension of shared platform ownership across Revenue Operations, Marketing, Technology, and Analytics.

• Candidates must currently be authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) with company matching.

• Paid parental leave.

• Unlimited PTO.

• Monthly wellness expense reimbursement of up to $65.

• Comprehensive benefits and insurance plans with no waiting period.

• Relaxed casual dress code.

• Work equipment provided, including laptop and monitor.

• Up to $350 reimbursement toward a personal-use laptop, tablet, or computer.

• Annual discretionary bonus.

• Additional voluntary benefits.

• Remote work.