Senior Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary owner and administrator of CIQ’s HubSpot CRM and the wider RevOps tooling stack.

• Set up pipelines, properties, workflows, automation, data architecture, and integrations with GTM tools such as ZoomInfo, Amplemarket, and Slack.

• Ensure the quality and hygiene of CRM data; oversee user provisioning, permissions, training, and vendor relationships.

• Create dashboards and recurring reports for pipeline, bookings, forecast accuracy, and team performance, along with ad hoc executive analysis.

• Collaborate with Sales, Marketing, and Finance leadership to establish KPIs and maintain a unified source of truth for revenue data.

• Design, document, and manage sales commission plans, encompassing calculations, approvals, and payouts.

• Oversee sales processes, pipeline stages, deal desk approvals, quota distributions, and territory assignments.

• Handle NDA, customer contract, partner contract, lead routing, and contract/order-management workflows.

• Assist in representative onboarding and perform win/loss and pipeline analyses.

• Collaborate with Finance on revenue forecasting and reconciliation of bookings, pipeline, and revenue data.

• Define and manage lifecycle stages, lead qualification, MQL/SQL handoff SLAs, source attribution, and campaign attribution.

• Generate funnel reporting from initial contact through closed won, including stage conversion rates, campaign influence, cost per opportunity, and reporting on pipeline and bookings.

⛳️ Requirements

• Over 5 years of experience in Revenue Operations, Sales Operations, or a related field.

• A minimum of 2 years in a HubSpot administrator role or equivalent CRM administration experience, such as Salesforce.

• Proven experience managing sales commission processes from end to end, including plan design support and payout administration.

• Strong background in building reports and dashboards, as well as collaborating with Finance on forecasting and planning cycles.

• Advanced skills in HubSpot administration, including workflows, custom objects/properties, reporting, and integrations.

• Excellent skills in Excel and spreadsheet modeling.

• Strong analytical capabilities and the ability to translate data into actionable insights for executive audiences.

• A high ownership mentality with the capability to operate autonomously in a fast-paced, lean organization.

• Exceptional cross-functional communication skills with the ability to work alongside Sales, Marketing, Finance, and Executive stakeholders.

• Experience in a B2B SaaS or infrastructure/open-source software company is preferred.

• HubSpot certifications, SQL knowledge, and familiarity with BI tools such as Looker or Tableau are advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible paid time off.

• Employee stock options.

• Remote work; most positions do not require travel.