Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Lead and mentor a team of Revenue Operations Solution Engineers, overseeing workload management, prioritization, coaching, and performance support.

• Act as an escalation point for intricate client and technical issues.

• Manage or supervise strategic client relationships, guaranteeing effective communication, high delivery quality, and client satisfaction.

• Guide and assist in Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.

• Deliver hands-on expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide advice on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical insights into clear recommendations for both executive and non-technical stakeholders.

• Review strategist output for technical precision and strategic quality prior to client delivery.

• Collaborate with Account Directors and internal leadership to spot expansion and cross-sell opportunities.

• Assist in scoping, solution design, and new business discussions for RevOps opportunities.

• Contribute to the development of repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice grows.

• Maintain awareness of project health, capacity, utilization, and delivery risks across the team.

• Utilize a laptop, software platforms, and office productivity tools while collaborating via Zoom and Slack.

⛳️ Requirements

• Over 5 years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related field.

• 1–2+ years of direct people management or formal leadership experience.

• Active Salesforce Administrator Certification.

• Extensive hands-on experience in Salesforce Sales Cloud administration and implementation.

• Profound expertise with Salesforce Account Engagement/Pardot.

• Pardot/Account Engagement certification is strongly preferred, or a minimum of 2–3 years of hands-on Pardot implementation and administration experience.

• Strong practical experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Proven experience in leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.

• In-depth understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Demonstrated capability to steer senior-level client discussions and translate technical challenges into business recommendations.

• Excellent written and verbal communication skills with the ability to confidently manage client expectations and navigate difficult conversations.

• Ability to balance leadership duties with hands-on technical execution.

• Previous agency experience is strongly preferred; consulting or professional services experience is also highly relevant.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are preferred.

• Experience operating across both Salesforce and HubSpot environments for B2B organizations is preferred.

• Familiarity with scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client engagements is preferred.

• Must permanently reside in the eligible country and have established and current work authorization where applicable.

• Must have dependable internet access and a professional background.

• Must be able to remain stationary for extended durations and observe and interpret written and/or verbal communication.

🏝️ Benefits

• Comprehensive medical, dental, vision plans, disability, and life insurance coverage for you and your family.

• 100% employer-paid plan for you along with a 50% employer contribution for your dependents (US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace.

• Physical therapy services via Omada.

• Thousands of Aaptiv virtual workouts available.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (minimum of 2 weeks).

• Paid Company Holidays.

• Your Birthday Off.

• End of Year Recharge (Closed from December 24 to January 1).

• Paid Parental Leave.

• Traditional and Roth 401(k) with a 3% company match.

• Annual bonus based on tenure, which increases in total amount over time.

• Annual Company-wide Retreat.

• Competitive base salary.

• Fully remote work from a home office.

• PC or Mac provided.