Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and guide a team of Revenue Operations Solution Engineers, focusing on workload management, prioritization, coaching, and performance support.

• Act as an escalation point for intricate client and technical issues.

• Manage or supervise strategic client relationships, ensuring effective communication, high-quality delivery, and client satisfaction.

• Lead and assist in audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Offer hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide guidance on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical findings into actionable recommendations for both executive and non-technical stakeholders.

• Review strategist work for technical accuracy and strategic quality prior to client delivery.

• Collaborate with Account Directors and internal leadership to pinpoint expansion and cross-sell opportunities.

• Assist in scoping, solution design, and new business discussions for RevOps opportunities.

• Create repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice grows.

• Maintain oversight of project health, capacity, utilization, and delivery risks across the team.

⛳️ Requirements

• Minimum of 5 years’ experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related field.

• At least 1–2 years of direct people management or formal team leadership experience.

• Active Salesforce Administrator Certification is required.

• Strong hands-on experience in Salesforce Sales Cloud administration and implementation.

• Extensive experience with Salesforce Account Engagement/Pardot.

• Pardot/Account Engagement certification is highly preferred, or a minimum of 2–3 years of hands-on Pardot implementation and administration experience.

• Strong practical knowledge of HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.

• Comprehensive understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Capable of leading senior-level client discussions and translating technical problems into business recommendations.

• Excellent written and verbal communication skills, with the ability to manage client expectations and handle difficult conversations.

• Ability to balance leadership duties with hands-on technical execution.

• Previous agency experience is strongly preferred; consulting or professional services experience is also highly relevant.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are preferred.

• Experience working across Salesforce and HubSpot environments in B2B organizations is preferred.

• Experience in project scoping, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Familiarity with managing multiple concurrent client engagements is preferred.

• Must have established and current work authorization in Canada.

• Permanent residency in Canada is required.

• Reliable internet access is necessary.

• Ability to operate a laptop computer, software platforms, and office productivity tools is essential.

• Capable of remaining stationary for prolonged periods and observing and interpreting written or verbal communication.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, along with disability and life insurance coverage for you and your family.

• 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace.

• Physical therapy services through Omada.

• Thousands of Aaptiv virtual workouts available.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (minimum of 2 weeks).

• Paid Company Holidays.

• Birthday off.

• End of Year Recharge (Company closure from December 24 to January 1).

• Paid Parental Leave.

• Traditional and Roth 401(k) plans with a 3% company match.

• Annual bonus based on tenure, which increases over time.

• Annual Company-wide Retreat.

• Flexibility to work from a home office.

• PC or Mac provided for use.