Senior Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of strategic RevOps initiatives from inception to completion, translating business requirements into scalable solutions and quantifiable results.

• Collaborate with leaders from Marketing, Sales, Customer Success, and Finance to enhance go-to-market (GTM) effectiveness.

• Design and refine GTM processes, including opportunity management, pipeline and forecasting, account and territory management, deal workflows, renewals, expansions, and quote-to-cash.

• Manage Marketing Operations processes encompassing lead lifecycle, scoring, routing, campaign management, attribution, intent signals, and funnel conversion.

• Oversee Customer Success Operations processes including health scoring, segmentation, account and whitespace planning, renewals, expansions, churn risk, and retention strategies.

• Enhance customer lifecycle transitions and data flows from acquisition through to expansion.

• Propel GTM system and process optimization, including Salesforce governance, workflows, automation, integrations, and system enhancements.

• Collaborate with GTM Analytics on metrics, reporting requirements, and data standards.

• Enhance GTM data integrity and governance.

• Utilize process improvements, automation, technology, and AI to boost GTM efficiency.

• Lead intricate cross-functional initiatives and manage change effectively.

⛳️ Requirements

• 7+ years of experience in Revenue Operations or GTM Operations within a B2B SaaS context.

• Proven experience in supporting various stages of the customer lifecycle.

• Proficiency in Salesforce, HubSpot, and Customer Success platforms.

• Solid understanding of Marketing Operations and demand generation processes.

• Comprehensive knowledge of Customer Success Operations and post-sale processes.

• In-depth understanding of Sales Operations and commercial processes.

• Experience in managing complex, cross-functional RevOps initiatives from problem identification to adoption.

• Strong project management capabilities.

• Familiarity with managing complex B2B SaaS deal structures, including renewals, co-terming, pricing, and approval workflows.

🏝️ Benefits

• Competitive compensation.

• Attractive equity plan.

• 401(k) program (US).

• Medical, dental, vision, and life insurance (US).

• Wellness stipend.

• Work-from-home equipment and Wi-Fi stipend.

• Learning and development stipend.

• Flexible and generous paid time off.

• Paid parental leave.

• Ongoing mentorship opportunities.