Senior Revenue Operations Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, develop, and sustain reporting and dashboards for Marketing, Sales, and Customer Support.

• Evaluate go-to-market performance, detect trends, and deliver actionable insights.

• Create and manage spreadsheet models for tracking commissions, analyzing pipelines, forecasting, capacity planning, and reconciling CRM data.

• Integrate data from HubSpot, Zendesk, Gong, and other go-to-market systems to generate reliable business reports.

• Set up and troubleshoot systems to ensure data accuracy.

• Discover opportunities for operational efficiency through automation and AI.

• Spearhead cross-functional Revenue Operations projects, including enhancements to CRM, reporting, process redesigns, and system implementations.

• Develop documentation, standard operating procedures, and knowledge resources.

• Collaborate with Marketing, Sales, Customer Support, and leadership to enhance data quality, streamline operations, and support decision-making.

⛳️ Requirements

• A minimum of 4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or related go-to-market roles within a SaaS or rapidly growing company.

• Proven ability to independently manage projects across various business systems with little oversight.

• Strong analytical skills for addressing complex business challenges using data.

• Practical experience with HubSpot, encompassing configuration, reporting, and CRM data management.

• Familiarity with Zendesk and Gong.

• Advanced proficiency in Google Sheets or Excel, including formulas, pivot tables, lookups, and structured data modeling.

• Comfortable utilizing AI tools such as ChatGPT, Claude, or embedded platform AI.

• Exceptional communication skills for articulating technical concepts and data findings.

• A mindset geared toward continuous improvement, meticulous attention to detail, and a passion for scalable processes.

• Post-secondary education in Business, Analytics, or a related field, or equivalent practical experience.

• Experience in developing lead scoring models, lifecycle management, or marketing attribution reporting.

• HubSpot certifications or extensive CRM administration experience are advantageous.

• Experience in designing and implementing AI-enabled operational workflows is a plus.

🏝️ Benefits

• Opportunities for professional development, new experiences, and career advancement.

• Flexible remote work arrangements with an emphasis on autonomy.

• Virtual interview process.

• An inclusive and accommodating hiring process.

• Commitment to mental wellness and an inclusive workplace.