Senior Revenue Operations Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the daily operations and hygiene of the CRM, ensuring the accuracy of data, consistent field usage, and maintaining clean pipeline records.

• Establish and uphold data governance standards across Sales and Marketing systems.

• Develop and sustain dashboards and reports on essential revenue metrics, including pipeline, bookings, churn, win rates, and sales cycle duration.

• Monitor and report on company-wide KPIs, highlighting trends and identifying risks or opportunities for leadership.

• Perform ad hoc analyses to address strategic business inquiries from Sales, Marketing, or Finance departments.

• Collaborate with Sales leadership to pinpoint process gaps and propose enhancements.

• Assess funnel health, including lead volume, conversion rates, deal velocity, and win rates, while helping to identify bottlenecks.

• Provide data and analytical support for quota setting, territory design, and compensation modeling.

• Serve as a liaison among Sales, Marketing, Finance, and leadership to ensure metrics and definitions are aligned.

• Discover opportunities to automate manual reporting processes and enhance data workflows.

• Standardize recurring reports for weekly, monthly, and quarterly business reviews.

• Act as a connector between Sales, Marketing, and leadership, ensuring CRM data integrity and developing reports on company and revenue metrics.

• Report to the Sr. Manager, Business Operations.

⛳️ Requirements

• 3-5 years of experience in revenue operations, sales operations, business operations, or a similar analytical position.

• Practical experience in managing and maintaining a CRM platform (such as Boostr, Salesforce, HubSpot, or comparable systems).

• Proficient in Excel/Google Sheets.

• Comfortable creating and maintaining dashboards (e.g., in Tableau, Looker, Power BI, or native CRM reporting tools).

• Advanced skills in PowerPoint/Google Slides for preparing executive-level presentations.

• Strong analytical abilities with a knack for converting raw data into clear, actionable insights for non-technical audiences.

• Exceptional attention to detail, particularly regarding data accuracy and consistency.

• Excellent communication skills and confidence in presenting metrics and findings to senior stakeholders.

• Capability to manage multiple reporting cadences and priorities in a fast-paced environment.

• Must currently have authorization to work in the United States without needing employer-sponsored visa sponsorship now or in the future.

🏝️ Benefits

• Full-time position offering a competitive base salary along with a bonus structure.

• Access to a range of benefits, including Healthcare, Dental, and Vision coverage.

• HSA/FSA matching program.

• Participation in Big Happy’s stock program.

• Paid Parental Leave.

• Half Day Fridays (excluding Q4).

• Team Happy camaraderie—celebrating successes, learning from challenges, and promoting continuous career growth.

• A workplace culture where you can be authentic, contribute meaningfully, and be recognized for your impact.

• 15% semi-annual bonuses.