Senior Resource Management Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee resourcing for all upcoming and assigned Professional Services and Education projects

• Collaborate with Services Account Managers and Delivery Managers regarding resource allocation

• Work alongside Delivery and Portfolio teams to streamline resource management tasks

• Secure resources for Professional Services and Training projects based on skills and availability

• Coordinate scheduling with clients and internal teams

• Manage and resolve conflicts related to resource bookings

• Support the engagement lifecycle from booking to scheduling, delivery, and revenue recognition

• Attend weekly resource meetings and facilitate the resolution of resourcing issues and conflicts

• Develop, maintain, and communicate resource forecasts

• Monitor project activities and resourcing, addressing underutilization in collaboration with Team Leads

• Oversee the provision of virtual training sessions

• Assist with the utilization of Professional Services and subcontractors

• Identify opportunities for process and system improvements and implement efficiency solutions in RMO

• Coordinate resource assignments for business development

• Manage month-end project closures and Resource Management operations

• Utilize Microsoft Office Suite, Google Suite, NetSuite, Financial Force, and Salesforce

• Mentor and guide Resource Management Specialists

• Identify and manage subcontracting engagements, ensuring timely completion

• Act as an escalation point for Resource Management Specialists

• Perform additional duties as assigned

⛳️ Requirements

• 5 years of experience in resource management or project management within the software solutions industry

• A bachelor's degree is preferred; relevant experience may substitute for education

• Proficient in MS Office applications, particularly Microsoft Excel

• Strong conflict-resolution and problem-solving abilities

• Effective and concise written and verbal communication skills

• Ability to be diplomatic or assertive when necessary to advance business objectives or achieve results

• Highly detail-oriented with the ability to work independently

• Capable of handling multiple tasks and meeting tight deadlines

• Skilled at prioritizing and organizing workload across various groups

• Ability to work at a computer for extended periods

• Willingness to participate in training sessions, presentations, and meetings, sometimes as a presenter

• Occasional travel may be required

• RMCP certification is preferred

• Experience with Salesforce/Certina is an added advantage

🏝️ Benefits

• Variable compensation: bonus for non-sales roles based on company and individual performance

• Comprehensive medical, dental, vision, disability, and life insurance

• 401(k) retirement savings plan with company matching

• Employee stock purchase plan

• Employee referral program

• Flexible spending accounts

• Employee Assistance Program (EAP)

• Education assistance

• Parental leave

• Paid time off (PTO)

• Company-paid holidays

• Health and wellness events

• Community programs