Senior Renewals Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee the quarterly and annual renewal portfolio for a designated territory.

• Maximize the value of renewals, ensure they are completed on time, and reduce cancellations.

• Prepare and dispatch intricate quotes and proposals to resellers and customers a minimum of 90 days in advance.

• Accurately and thoroughly log quotes, phone calls, and emails in Salesforce.com.

• Address complex customer objections and independently negotiate renewal contracts when necessary.

• Work in partnership with order management, finance, legal, and Accounts Receivable departments.

• Provide precise weekly, monthly, and quarterly forecasts for the renewals pipeline.

• Identify leads and opportunities for cross-selling and upselling through value-based selling techniques.

• Serve as a trusted advisor to both customers and partners.

• Participate in special projects and promotional activities as part of the team.

• Act as a subject matter expert and mentor to new hires and junior Renewal Account Managers (RAMs).

⛳️ Requirements

• A minimum of 4 years' experience in renewals sales within a software company.

• Proven ability to manage time effectively in a fast-paced sales environment.

• Demonstrated skills in effective verbal and written communication with C-Level customer contacts.

• Strong organizational capabilities and a keen attention to detail.

• Capacity to manage multiple tasks efficiently.

• Ability to collaborate effectively with others as part of a larger cross-functional team.

• Bachelor's degree in business or equivalent experience.

🏝️ Benefits

• Flexible and collaborative work environment.

• Company culture that encourages employees to perform at their best.

• Employee Resource Groups.

• Regular team and company bonding events.

• Competitive benefits and perks.

• Opportunities for global volunteering and community initiatives.

• Generous paid time off (PTO) and holiday schedule.

• Parental leave.

• Progressive healthcare options.

• Retirement programs.

• Education reimbursement opportunities.

• Commuter offset available for specific locations.