Senior Quality Specialist, Training

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Develop and execute the Global Quality training strategy alongside an annual capability development roadmap.

• Lead the Factory Certified Auditor (FCA) initiative and create a Train-the-Trainer framework.

• Coach, qualify, and certify Quality Specialists to serve as FCA trainers.

• Oversee FCA certification, which includes curriculum development, readiness evaluations, delivery, assessments, certification decisions, calibration, and recertification.

• Design and conduct quality training programs for internal teams, Quality Specialists, vendors, factories, and external partners.

• Convert quality standards, SOPs, inspection criteria, and technical specifications into training materials and competency assessments.

• Evaluate learner competency through knowledge verification, on-the-job assessments, and certification evaluations.

• Identify capability gaps and align training content with product, process, and quality requirements.

• Maintain training documentation, competency matrices, certification statuses, assessment evidence, and controlled documentation.

• Assess training effectiveness by analyzing competency results, defect reduction, first-time yield, repeat findings, and closure of corrective actions.

• Enhance training methodologies, learning content, and certification processes.

• Establish a scalable regional quality academy and standardize FCA governance across sourcing regions.

• Assist in onboarding and capability development for vendors, factories, and quality team members.

⛳️ Requirements

• A tertiary qualification in textiles, garment manufacturing, apparel engineering, quality management, or a related field.

• Over 7 years of experience in apparel or technical product quality, including quality assurance, quality control, or manufacturing operations.

• Proven experience in designing and delivering training to both internal employees and external vendor or factory teams.

• Practical experience with a Factory Certified Auditor or similar auditor qualification program, encompassing training preparation, facilitation, practical assessments, competency evaluations, certification, and calibration.

• Capability to transform complex technical requirements into clear, practical, and audience-appropriate learning materials.

• Strong knowledge of technical performance products, especially in waterproofing, seam sealing or taping, bonding, construction workmanship, and functional testing.

• Proficiency in spoken English and strong written communication skills.

• Exceptional facilitation, presentation, coaching, influencing, and interpersonal skills.

• Ability to collaborate across cultures and organizational levels.

• Analytical skills to interpret assessment results, defect data, and quality metrics.

• Integrity, objectivity, diplomacy, attention to detail, and sound judgment in evaluating and certifying auditor competence.

• Strong organizational skills and discipline in planning, document control, record retention, scheduling, and follow-through.

• Willingness and ability to travel to vendors and factories across Asia.

• Optional: formal train-the-trainer, instructional design, or adult-learning certification.

• Optional: experience with digital learning platforms, virtual facilitation, survey tools, or learning-management systems.

• Optional: experience applying Lean, Six Sigma, root-cause analysis, FMEA, or statistical quality tools in apparel manufacturing.

• Optional: proficiency in additional Asian languages relevant to the vendor base.

🏝️ Benefits

• Equal opportunity and fair treatment.

• Inclusive workplace culture.

• Flexible remote work arrangement.

• Collaboration with a global team.

• Opportunities for training and professional development through capability-building programs.