Senior PV Delivery Lead

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Proactively and professionally manage assigned ProPharma clients and their expectations.

• Develop and uphold client Working Practices along with supporting documentation.

• Foster client relationships through consistent meetings and effective communication.

• Assist in the onboarding process of new client contract services and provide clients with guidance on best practices and efficient procedures.

• Support the expansion of services for designated clients.

• Lead client visits to ProPharma locations.

• Analyze client performance retrospectively to identify trends and opportunities for improvement.

• Keep Company personnel informed with pertinent information and communicate any changes to managers and teams.

• Identify and manage potential business development opportunities appropriately.

• Evaluate additional client requests, associated costs, and business terms.

• Ensure that client invoicing accurately reflects the services provided.

• Organize and deliver client business review meetings.

• Collaborate with multiple business units to support projects and develop Client Services processes.

• Ensure adherence to client Working Practices.

• Prepare for and lead assigned client audits.

• Maintain effective communication with Operations and relevant departments.

• Identify and implement systems and processes to enhance client service and quality.

• Investigate and coordinate responses to client complaints and deviations.

• Ensure compliance with legal obligations and professional standards for pharmaceutical industry services.

• Provide support to team members, including induction and training of new staff.

• Carry out additional tasks assigned by the Company.

⛳️ Requirements

• Proven experience in a similar role within pharmacovigilance (PV) — essential.

• A minimum of 2 years’ experience in contract/client management within PV.

• Previous experience in mentoring and/or supervisory roles.

• Degree in Life Sciences or an equivalent qualification.

• Ability to effectively liaise with client companies and internal departments.

• Exceptional written and verbal communication skills along with computer literacy.

• Strong planning, prioritization, and organizational abilities.

• High level of accuracy and attention to detail.

• Capability to manage multiple projects at a global level.

• Strong interpersonal skills.

• Ability to foresee issues and propose solutions.

• Good understanding of Company Standard Operating Procedures.

• Compliance with the Company’s health and safety policies.

• Occasional travel to client sites and/or other ProPharma offices may be necessary.

🏝️ Benefits

• Fully remote working opportunities.

• Hybrid working options for new hires residing within a reasonable commuting distance from an office, as agreed with the manager.

• Commitment to an Equal Opportunity Employer workplace.

• Emphasis on diversity, equity, and inclusion.