Senior PSG Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and review complex documents related to cybersecurity professional services independently, including Statements of Work (SOWs) and Change Orders.

• Ensure that the content, assumptions, terms, pricing, and conditions of cybersecurity professional services comply with company policies.

• Maintain document formatting in accordance with the company Style Guide.

• Incorporate client-specific information, agreement references, and negotiated terms and conditions.

• Facilitate communication among sales, technical, accounting, contracts, and other internal stakeholders.

• Update ticketing records to track open statuses.

• Manage document review cycles and keep stakeholders informed about request statuses.

• Evaluate client edits and support the approval process.

• Finalize documents for client delivery and arrange for electronic signatures.

• Oversee document tracking and version control throughout the creation and revision lifecycles of documents.

• Support team members during SOW creation, including conducting quality assurance reviews.

• Develop and maintain team process documentation.

• Assess new and revised offering templates.

• Assist leadership in strategic planning for team processes and business systems.

• Proofread, edit, and potentially rewrite existing content for improved clarity.

• Conduct research to ensure document accuracy.

• Confirm that requests are completed within designated timelines.

• Mentor less experienced team members.

• Perform additional duties as assigned.

⛳️ Requirements

• 3-5 years of relevant work experience.

• At least two (2) years in an enterprise-level writing and decision-making capacity.

• Internal operational experience is highly preferred.

• Bachelor's degree focusing on Professional/Technical Writing or English is preferred, or equivalent related work experience.

• Experience in the Cybersecurity or Technology sector is a plus.

• Demonstrated critical thinking, time management, organizational, and multitasking abilities.

• Customer service-oriented with a keen attention to detail.

• Capable of managing a high volume of work in a fast-paced environment.

• Proficient in handling decision-making tasks.

• Positive demeanor, self-motivated, and able to work both independently and within a team setting.

• Exceptional organizational skills and strong written communication capabilities.

• Advanced experience in professional writing, editing, and proofreading, ensuring clarity, conciseness, grammar, word usage, and sentence structure.

• Advanced skills in MS Word.

• Familiarity with MS Excel and Adobe PDF.

• Knowledge of Google enterprise applications, RFPIO, Salesforce, and DocuSign is an advantage.

• Willingness to learn and utilize AI-enabled tools.

🏝️ Benefits

• Primarily remote workforce (U.S. based only; some travel may be necessary for specific positions, and on-site work may be required for Federal roles).

• Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint covering 90% of employee premiums and 70% of family premiums.

• High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family premiums.

• Annual HSA contributions of $850 per employee or $1,750 for family plans, distributed in four equal quarterly installments.

• Group Dental Insurance, with GuidePoint covering 100% of employee premiums and 75% of family premiums.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for a retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Opportunities for mentorship and guidance.