Senior Project Manager – Certified

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Oversee projects from initiation to completion, ensuring all phases of the project lifecycle are managed effectively.

• Create and sustain project plans, timelines, schedules, milestones, budgets, and resource allocations.

• Facilitate project execution by coordinating efforts across various departments and stakeholders.

• Lead kickoff meetings, status updates, review sessions, and closeout activities.

• Guarantee that deliverables align with scope, quality, schedule, and budget requirements.

• Track project progress and proactively manage delays, risks, and dependencies.

• Foster accountability and ensure follow-through among project participants.

• Handle multiple projects simultaneously while adapting to changing priorities and deadlines.

• Act as the main coordination point for assigned projects.

• Cultivate relationships with clients, partners, vendors, and internal stakeholders.

• Communicate project status, risks, decisions, and milestones effectively.

• Manage stakeholder expectations and facilitate discussions between business and technical teams.

• Coordinate executive-level communications and project reporting.

• Identify risks, develop mitigation strategies, maintain risk and issue logs, and drive resolution efforts.

• Serve as the escalation point for blockers, vendor delays, approval dependencies, resource conflicts, and scope issues.

• Coordinate cross-functional resources, dependencies, materials, approvals, and procurement processes.

• Monitor project budgets, labor consumption, profitability, resource utilization, forecasts, and financial metrics.

• Manage scope changes and the approval process for change requests.

• Support portfolio visibility, billing readiness, and financial evaluations.

• Oversee onboarding, handoffs, client acceptance, signoff, lessons learned, post-project reviews, and project closure.

• Ensure that support teams receive necessary knowledge transfer, documentation, and project details.

• Coordinate hardware, software, licensing, vendor deliverables, and third-party activities.

• Maintain comprehensive project documentation including plans, meeting notes, action registers, decision logs, risk registers, status reports, and closure documentation.

• Comply with GXA project governance standards and keep precise PSA and project management records.

• Identify delivery challenges and process inefficiencies, recommending improvements where applicable.

• Contribute to the development of SOPs, work instructions, project management best practices, operational maturity, and strategic initiatives.

⛳️ Requirements

• Experience in a Managed Services Provider (MSP) environment.

• At least 5 years of experience in project management, service delivery, operations, professional services, or similar roles.

• Relevant certifications such as PMP, CAPM, Agile, Scrum, ITIL, or equivalent.

• Proven track record of successfully managing multiple concurrent projects.

• Strong organizational skills and effective time management capabilities.

• Exceptional verbal and written communication skills.

• Ability to handle competing priorities and meet deadlines.

• Strong problem-solving and critical-thinking abilities.

• Comfortable working with executive stakeholders, technical teams, vendors, and clients.

• Experience with project management, PSA, ticketing, and collaboration tools.

• Proficiency in Microsoft 365 applications including Teams, Outlook, Excel, Word, and SharePoint.

• Preferred: Experience managing IT infrastructure, cloud services, cybersecurity, networking, business applications, or digital transformation projects.

• Preferred: Familiarity with platforms such as ConnectWise, Autotask, HaloPSA, IT Glue, or similar.

• Preferred: Experience managing both internal business initiatives and client-facing projects.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work schedule and remote work options.

• Collaborative and inclusive company culture.