Implementation Project Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and direct the entire ProShop ERP implementation process for various machine shop clients.

• Organize projects, define their scope, allocate resources, and manage timelines effectively.

• Serve as the main point of contact between clients and internal teams.

• Foster collaborative relationships with clients and manage their expectations.

• Spearhead change initiatives for organizations ranging from 10 to 200 employees.

• Develop a compelling vision for the ERP system and communicate its advantages to stakeholders.

• Formulate action plans that include implementation steps, timelines, and responsibilities.

• Conduct discovery sessions that address quoting, job costing, production scheduling, inventory, QMS, tool management, and compliance standards.

• Identify product-fit challenges and suggest effective configuration solutions during the discovery phase.

• Personally configure ProShop ERP modules, workflows, fields, and automation processes.

• Align client production processes with ProShop ERP to ensure performance and compliance.

• Identify, monitor, and mitigate risks related to data migration, process adjustments, and user adoption.

• Create contingency plans to ensure project milestones are achieved on schedule.

• Manage technical triage of escalated issues and differentiate between configuration gaps, data problems, and product limitations.

• Act as a subject-matter expert on ProShop ERP configuration capabilities.

• Collaborate with Product and Engineering teams on necessary product enhancements.

• Verify that configured systems meet client requirements and are ready for training.

• Transfer configuration context and documentation to training providers.

• Maintain project plans, status reports, process maps, and configuration guides.

• Enhance the ProShop ERP implementation methodology, tools, and best practices.

⛳️ Requirements

• Must reside in the United States or Canada, excluding California, Quebec, and Manitoba.

• Bachelor’s degree in Business Administration, Manufacturing Engineering, Mechanical Engineering, Information Systems, or a related field.

• 3–5 years of experience or equivalent in project management, particularly in managing ERP software implementations within a manufacturing or machine shop setting.

• Practical experience in configuring or administering complex business software, such as an ERP, MES, or similar multi-module platform, including workflows, fields, and automation.

• Willingness to travel to client sites for discovery, training, and go-live support, with an estimated travel requirement of 25–40%.

• Outstanding verbal and written communication skills.

• Ability to clearly articulate complex concepts, facilitate meetings efficiently, and establish rapport with diverse audiences.

• Strong analytical and problem-solving skills.

• Attention to detail, especially concerning intricate manufacturing workflows.

• Familiarity with AS9100, ISO 9001, and ISO 13485 is preferred.

• Direct experience in a machine shop or discrete manufacturing environment is preferred.

• Knowledge of Lean Manufacturing, Six Sigma, and Theory of Constraints is preferred.

• Experience with CAD/CAM or MES is a plus.

• Previous experience as an ERP or MES super-user or system administrator is preferred.

• Practical experience with HubSpot CRM, GuideCX, Jira, Google Workspace, and Microsoft 365 is preferred.

• Reliable internet connection capable of supporting video calls.

• Private space for confidential calls.

🏝️ Benefits

• Comprehensive health benefits, including medical, vision, and dental coverage.

• RRSP or 401(k) matching contributions up to a specified maximum.

• Generous paid time off policy.

• Competitive salary and benefits package aligned with experience and skills.

• Opportunities for remote work.

• Access to the Bellingham, WA office.

• Annual winter break from December 25th to January 1st without impacting vacation balance.

• A collaborative and supportive team environment.

• Commitment to equal opportunity and a diversity-focused workplace.