Senior Project Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Create localization solutions and manage workflows

• Ensure projects are completed accurately and on schedule

• Collaborate closely with Client Managers to optimize revenue opportunities

• Develop and sustain long-lasting relationships with clients

• Mentor and oversee Project Managers and Project Coordinators

• Act as the main point of contact for clients

• Discover new business opportunities within existing clients and relay them to Sales

• Design and implement solutions for both current and prospective clients

• Assist Sales in securing new business opportunities

• Address client issues and maintain consistent communication

• Suggest enhancements to processes, procedures, and services

• Create project timelines and ensure effective communication

• Update and maintain WorkFront, LLTS Wiki, and other databases with client interactions

• Represent LanguageLine at trade shows, exhibitions, and conferences as needed

• Conduct visits to both current and prospective clients

• Engage in cross-functional teams focused on process and quality improvement

• Organize and assign linguists for projects

• Manage relationships with linguists and contractors, ensuring delivery timelines are met

• Oversee quality control processes

• Track project progress and report status and key issues to Account Executives

• Ensure project delivery is on time, within budget, and meets quality standards

• Communicate with clients regarding project activities, change orders, and current status

• Authorize and approve projects delivered to clients

• Provide training and consulting for Project Managers

• Act as a consultant in systems development initiatives

• Undertake other responsibilities as assigned by company leadership

⛳️ Requirements

• Proficiency in the MS Word suite (Word, Excel, PPT, Outlook)

• In-depth understanding of project management principles as they relate to the localization sector

• Outstanding attention to detail, organizational abilities, and capacity to handle multiple tasks

• Exceptional oral and written communication skills

• Strong interpersonal skills

• Foreign language abilities are a plus

• A minimum of a Bachelor's degree or equivalent experience

• Practical knowledge of database functions and concepts

• Ability to work autonomously and demonstrate resourcefulness

• Demonstrated organizational and communication capabilities

• For U.S. Positions: Candidates must be authorized to work in the U.S. without requiring visa sponsorship

🏝️ Benefits

• Reasonable accommodations provided throughout the application and employment process

• Equal opportunity and nondiscrimination protections

• Priority referrals for protected veterans through appropriate employment service delivery systems