Senior Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and oversee intricate programs and projects aimed at customer deployment, implementation, and adoption of Irth’s platform.

• Create and manage project plans, timelines, milestones, deliverables, budgets, risks, issues, dependencies, and anticipated outcomes.

• Convey project status, risks, issues, changes, and progress to clients and internal stakeholders.

• Act as a liaison between Irth customers and internal teams to ensure alignment and successful execution.

• Cultivate and sustain customer relationships throughout the project lifecycle.

• Keep project documentation and client-facing materials current and accurate, in alignment with corporate goals.

• Effectively and efficiently forecast and manage project resources.

• Coordinate additional internal resources to address client needs and implementation challenges.

• Handle changes to scope, schedules, costs, and deliverables using change-control and verification processes.

• Monitor project performance and identify risks, issues, delays, or resource constraints.

• Develop mitigation and contingency plans and escalate issues as necessary.

• Provide regular project updates to customers, project teams, leadership, and stakeholders.

• Facilitate project meetings, working sessions, status reviews, and communications with stakeholders.

• Ensure deliverables meet quality standards and customer requirements.

• Manage customer relationships and satisfaction from initiation through implementation and closure.

• Conduct project closeout, document lessons learned, and identify opportunities for continuous improvement.

• Execute other duties as assigned.

⛳️ Requirements

• 12+ years of experience managing customer-facing implementation projects within a Professional Services organization at a software company, ideally a SaaS provider.

• Demonstrated experience in managing external customer relationships and collaborating with Sales, Engineering, Product Management, and Customer Success.

• Exceptional customer engagement, presentation, written, and verbal communication skills.

• Strong organizational and multitasking abilities with meticulous attention to detail.

• Capacity to manage multiple projects, priorities, and resources concurrently.

• Adaptability to changing processes, priorities, and customer needs in a dynamic environment.

• Experience in managing escalations and sensitive customer situations across all organizational levels.

• Solid understanding of project financials, including revenue, costs, budgets, profitability, and project margins.

• Familiarity with project management tools, methodologies, and industry best practices.

• Experience in developing, maintaining, and applying repeatable project management methodologies and processes.

• Proficiency in managing project risks, issues, scope changes, timelines, resources, and stakeholder expectations.

• Bachelor’s or master’s degree in Computer Science, Software Engineering, Business, Project Management, or a related field, or equivalent professional experience.

• Preferred: experience in Oil & Gas, contract locators or related field-service organizations, Energy-sector stakeholder management, and enterprise SaaS or data-driven technology platforms.

🏝️ Benefits

• Competitive salary.

• Comprehensive health plan options, including medical, dental, and vision coverage.

• 401(k) plan with company match.

• Flexible PTO policy plus company-paid holidays.

• Life insurance.

• Pet insurance.

• Employee discounts and perks programs.

• Generous one-time work-from-home stipend.

• Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings.

• Hybrid employees have access to complimentary snacks, beverages, and coffee at the Columbus, Ohio office.