Senior Program Manager, MarTech

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the delivery of various simultaneous MarTech initiatives across business, technology, agency, and vendor teams.

• Create and uphold integrated project plans, milestones, dependencies, workback schedules, decision logs, and action trackers.

• Monitor delivery progress, risks, issues, assumptions, and mitigation strategies; escalate matters that require leadership attention.

• Conduct delivery status reviews and deliver execution updates to stakeholders and leadership.

• Assist in the execution of web and digital experiences, content operations, customer engagement, marketing automation, customer data, consent and preference management, and AI-driven capabilities.

• Coordinate with Platform Owners, Business Engagement Leads, stakeholders, DCE/CIAO partners, agencies, vendors, and technology delivery teams.

• Identify and oversee dependencies across projects, platforms, teams, and release timelines.

• Manage stakeholder communications and escalation pathways effectively.

• Facilitate discussions on trade-offs and decision-making, document outcomes, and ensure actions are completed.

• Ensure alignment with Medical, Commercial, Legal, Privacy, Information Security, and other enterprise partners.

• Support governance forums, portfolio reviews, planning cycles, and operational reporting.

• Maintain portfolio views, delivery dashboards, status reports, RAID logs, capacity inputs, and decision-support documents.

• Assist in intake administration, demand tracking, impact-assessment coordination, and prioritization.

• Coordinate implementation readiness, testing, launch planning, go-live communications, UAT, defect tracking, deployment, and release management.

• Recognize opportunities for process improvements and promote the adoption of standardized program management practices, templates, and delivery disciplines.

• Utilize automation and AI-enabled tools to enhance operational efficiency and minimize manual efforts.

⛳️ Requirements

• Bachelor's degree in Business, Information Systems, Marketing, Technology, Operations, or a related field.

• Over 7 years of experience in program management, project management, digital operations, marketing technology, or a similar area.

• Proven experience managing multiple concurrent initiatives in a complex, matrixed organization.

• Demonstrated experience coordinating cross-functional teams, external vendors, and agency partners.

• Strong skills in integrated planning, dependency management, risk management, release readiness, and stakeholder communications.

• Experience in developing leadership-ready status reports, portfolio views, and decision-support documentation.

• Ability to impose structure on ambiguity, organize complex workstreams, and ensure accountability without direct authority.

• Exceptional written and verbal communication, facilitation, executive presence, and relationship management skills.

• Familiarity with customer engagement platforms and a background in program or project management.

• No C2C or third-party vendors are allowed.

🏝️ Benefits

• Eligible for overtime pay in accordance with federal and state regulations.

• Compensation, medical benefits, fringe benefits, and other employment terms will be presented by the third-party agency partner upon offer.