Senior Program Manager, Hub

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Comprehend client objectives and integrate them into program service targets.

• Ensure Valeris performs program services in accordance with agreed service levels.

• Oversee the client service request queue, including both completed and ongoing tasks.

• Implement and manage business rules specific to the client.

• Discover opportunities to enhance program scope and improve service delivery efficiency.

• Analyze data and offer actionable insights to consistently align programs with client objectives.

• Track elements affecting the financial forecast of the program and provide weekly updates.

• Create activity summaries for the development and review of monthly client invoices.

• Identify talent for vacant positions and cultivate internal candidates for advancement opportunities.

• Collaborate with HR to ensure the necessary staffing levels for the program are maintained.

• Build a candidate pipeline in conjunction with Human Resources.

• Foster team training, development, and retention.

• Prepare, review, and assess client-specific operational results.

• Organize client business review meetings utilizing operational metrics and data insights.

• Act as the primary contact for program and operational inquiries and issue resolution.

• Ensure that adverse events and product complaints are reported in line with client work instructions.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in the healthcare sector.

• A Bachelor’s degree is highly preferred; a Master’s degree is desirable.

• Prior experience in personnel or team management is necessary.

• Experience in managing other managers is an advantage.

• Familiarity with the specialty drug product marketplace is beneficial.

• Understanding of health insurance claims processing is advantageous.

• Knowledge of product commercialization and collaboration with manufacturers is a plus.

• Previous experience in leading customer service teams is a plus.

• Bilingual proficiency in English and Spanish is an asset.

• Ability to type at a minimum of 35 words per minute with 97% accuracy is preferred.

• Willingness to travel as necessary is preferred.

• Capability to work in a professional office setting using standard office equipment.

• Successful completion of a background check and, depending on the position, a drug screening is mandatory for employment.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D insurance equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with an option to purchase Long-Term Disability insurance.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, featuring immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that fosters new ideas.

• A diverse and inclusive workplace.

• A mission-driven, inclusive culture.

• Minimal travel required as necessary.