Senior Program Manager, Health Coaching

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategy and business planning for Health Coaching.

• Spearhead data-driven initiatives aimed at continuous improvement.

• Convert priorities into actionable operational plans and quantifiable enhancements.

• Manage strategic roadmaps, business priorities, governance strategies, schedules, success metrics, and milestones.

• Create solutions, determine ownership, establish deadlines, and monitor program advancement.

• Identify and address issues impacting Care Teams, member experiences, and strategic or product objectives.

• Cultivate relationships and collaborate with Care Delivery, Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design teams.

• Anticipate potential bottlenecks, negotiate tradeoffs, and manage escalations effectively.

• Lead programs from inception to completion and implement ongoing enhancements and new workflows.

• Facilitate decision-making and alignment among stakeholders.

• Present data-driven recommendations and communicate associated risks and mitigation strategies.

• Develop training materials, knowledge bases, standard operating procedures, business cases, and presentation slides for Care Teams.

• Analyze data and metrics to identify needs, define project scopes, evaluate processes, and uncover opportunities.

• Create customized metrics and business insights, build business cases for new metrics, and establish feedback loops.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Over 10 years of experience in program management.

• Proven experience in utilizing data and metrics to drive improvements.

• MBA or a Master’s degree in a related field (preferred).

• PMP or CSM certification (preferred).

• Healthcare-related certification or license (preferred).

• Lean or Kaizen certification (preferred).

🏝️ Benefits

• Competitive salary with a substantial annual cash bonus.

• Equity grants.

• Employee stock purchase plan (ESPP).

• Remote-first work-from-home culture.

• Flexible Time Off to support your rest, recharge, and connections with loved ones.

• Generous parental leave policy.

• Health, dental, and vision insurance with above-market employer contributions.

• 401k retirement savings plan.

• Lifestyle Spending Account (LSA).

• Mental Health Support Solutions.

• Certification as a Great Place to Work.