Program Director – Hub Operations

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Provide strategic and operational guidance for a portfolio of HUB and affordability initiatives.

• Lead, mentor, and cultivate the skills of Program Managers, Supervisors, Care/Case Managers, and other operational staff.

• Oversee workforce planning, recruitment, onboarding, performance management, training, and succession planning.

• Ensure the fulfillment of client SLAs, KPIs, quality benchmarks, regulatory obligations, and financial goals.

• Supervise daily operations, program effectiveness, operational risks, process enhancements, and efficiencies.

• Act as the primary escalation contact for operational, client, and patient-related matters.

• Foster client relationships through business reviews and governance meetings.

• Deliver executive-level program updates and address client escalations and concerns.

• Evaluate program performance metrics and execute corrective actions and continuous improvement strategies.

• Manage budgets, staffing frameworks, forecasting, resource allocation, and strategic planning.

• Collaborate with technology, finance, quality, compliance, pharmacy, and patient services teams on enhancements, launches, and operational readiness.

• Ensure adherence to HIPAA, FDA, privacy, regulatory, and manufacturer-specific guidelines.

• Assist in business development through client presentations, RFP submissions, and implementation planning.

• Promote process optimization, automation, technology-driven solutions, and operational excellence.

• Uphold a patient-centric approach while balancing client goals, efficiency, and financial performance.

⛳️ Requirements

• BA/BS degree is preferred.

• 8-10 years of experience is required in a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including prior management experience.

• Extensive background in patient services, market access, reimbursement support, hub operations, or specialty pharmacy settings.

• Strong abilities in client management, operational leadership, and strategic planning.

• Advanced problem-solving capabilities and proficiency in cross-functional collaboration.

• Ability to manage both direct and indirect reports.

• Demonstrated skill in coaching, mentoring, and delegating within a team context.

• Exceptional verbal and written communication, along with presentation skills.

• Capacity to cultivate strong relationships throughout the organization and with senior leadership.

• Excellent interpersonal and influencing skills, even without explicit authority.

• Comprehensive understanding of business operations and processes.

• Proficiency in typing at least 35 words per minute with 97% accuracy is preferred.

• Willingness to travel as necessary is preferred.

• Must successfully complete a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.

• Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement supporting personal and professional growth.

• Challenging and stimulating work environment encouraging innovative ideas.

• Inclusive workplace and mission-driven culture.

• Background check and, depending on the position, drug screening in accordance with company standards.