Strategic Program Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide commercial and operational leadership for designated chemical customer contracts by customer group or region.

• Oversee, manage, and coordinate contract activities and support functions to meet business objectives.

• Promote financial growth within customer accounts and enhance relationship-building opportunities.

• Lead a contract team and manage daily operational tasks.

• Offer exceptional customer service and cultivate customer partnerships.

• Direct contract management, growth strategies, P&L oversight, customer service quality, and revenue and margin enhancement plans.

• Sustain and enhance contract efficiency and critical processes.

• Collaborate with Sales to formulate bidding strategies for new and renewed contracts.

• Contribute to the Annual Operating Process and deliver precise business forecasts.

• Identify and execute process improvements for both existing and new contracts.

• Exemplify leadership and nurture an environment where team members can effectively contribute.

• Encourage team growth and career advancement.

• Negotiate customer contract renewals leveraging Incora's best-practice terms and conditions.

• Track sales, margins, costs, and inventory levels to achieve or surpass budget targets and ensure profitability.

• Conduct interviews, recruit, and train on-site personnel when required.

• Foster a partnership culture with contracted customers.

• Manage contracts throughout their lifecycle and coordinate with Planning and Procurement for continuity of parts supply.

• Develop KPIs for contract compliance and financial performance.

• Supervise, mentor, evaluate, and train team members.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor's degree or 2-5 years of relevant experience and training, or a combination of education and experience.

• Experience may encompass sales, distribution, and inventory management.

• Extensive experience in customer relationship management.

• Good financial proficiency.

• High level of business acumen.

• Exceptional communication and influencing skills at all levels.

• Some experience in people management and leadership.

• Previous experience in a contract management or sales environment is preferred.

• Change management experience is preferred.

• Must possess and maintain reliable transportation and a company-approved driving record.

• P&L management experience.

• Knowledge of contract management.

• Familiarity with supply chain and distribution.

• Project leadership capabilities.

• Experience in people management and team motivation.

• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

• Experience utilizing Copilot or other AI tools to boost productivity.

• Willingness to travel between customer sites as needed.

🏝️ Benefits

• Eligibility for an incentive program for every employee.

• 8 Paid Holidays plus 2 additional Floating Holidays for all Full-Time employees.

• Up to 80 hours of Vacation per year for Full-Time Non-Exempt employees, increasing with length of service.

• Separate Sick Time for Full-Time Non-Exempt employees.

• FlexTime policy available for Full-Time Exempt employees.

• 80 hours of Exempt Sick time for Full-Time Exempt employees.

• 2 weeks of paid parental leave.

• Employee discount portal available through Perkspot.

• Employer-paid Group Life Insurance at 1x salary.

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD).

• Three health plans, or four in California, with competitive premiums for full-time permanent employees.

• 401K plan with company match.

• Opportunities for career development and progression.