Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and implement TaskUs’ Learning Experience (LX) Design strategy and initiatives.

• Formulate and execute an e-learning strategy that aligns with the organization's objectives.

• Provide vision and leadership for digital learning initiatives.

• Oversee the design and development of e-learning content, applying instructional design principles and adult learning theories.

• Collaborate with instructional designers and subject matter experts to enhance digital learning experiences.

• Assess and incorporate emerging technologies and tools.

• Foster innovation to enhance the learning experience.

• Lead, mentor, and develop a team of e-learning professionals.

• Set quality standards and implement quality assurance processes.

• Work with executives, department heads, and subject matter experts to determine training requirements.

• Communicate the impact and benefits of e-learning to organizational leaders.

• Occasionally conduct training sessions and model best practices in digital learning.

• Ensure trainers are adequately equipped and trained to deliver e-learning content.

• Implement assessments and analyze evaluation data.

• Create reporting mechanisms and track e-learning Key Performance Indicators (KPIs).

• Utilize analytics for informed decision-making and program enhancements.

• Stay updated on e-learning methodologies, technologies, and best practices.

• Promote a culture of continuous learning.

• Drive learning outcomes, employee engagement, training effectiveness, and performance improvement.

⛳️ Requirements

• Bachelor’s degree in Instructional Systems Design or a related field is preferred, but not mandatory.

• Minimum of 5 years of experience mentoring teams in the LX Design field.

• At least 5 years of experience in defining measurable training goals and learning objectives across all three learning domains.

• A minimum of 5 years of experience actively applying instructional design methodologies in a fast-paced environment.

• At least 5 years of experience in designing learner-centered training programs and creating related training materials.

• Minimum of 5 years of experience in developing effective learning assessment strategies and tools.

• Proficiency in e-learning authoring tools such as Articulate Storyline, Rise, or equivalent tools.

• Familiarity with learning management systems such as Moodle, Blackboard, Canvas, or similar platforms.

• Skills in multimedia development, including graphic design, video editing, and audio production.

• Awareness of adaptive learning technologies.

• Understanding of e-learning standards such as SCORM and xAPI.

• Familiarity with UX design principles.

• Knowledge of security considerations, secure access, data protection, and privacy compliance.

• Proficiency with project management tools.

• Strong organizational and interpersonal management abilities.

• Capability to lead, build teams, and motivate staff effectively.

• Effective time management skills.

• Clear verbal and written communication abilities.

• Ability to collaborate professionally with peers, management, and other departments.

🏝️ Benefits

• Competitive salaries in the industry.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching.

• Paid time off, including vacation, sick leave, and holidays.

• Inclusive work environment.

• Opportunities for internal mobility and professional development.

• Reasonable accommodations during the hiring process.