Senior Product Support Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee and monitor timelines, deliverables, and interdependencies for various product initiatives.

• Support the coordination and testing of both new and existing projects to ensure precise implementation.

• Collaborate with Actuary, Marketing, Customer Experience, Networks, vendors, and other internal teams to gather and organize data.

• Create and update product documentation, process materials, and manage the team’s SharePoint resource site.

• Execute quality assurance reviews for product materials, OPM filings, and communications directed at members.

• Develop PowerPoint presentations and written content for leadership and board meetings.

• Distill data and insights into clear summaries and actionable recommendations.

• Offer confidential support to Product leadership, which includes meeting preparation, coordination, and follow-up.

• Engage with cross-functional partners to ensure alignment and track progress.

• Recognize opportunities to streamline processes and enhance workflow efficiency.

⛳️ Requirements

• Bachelor's degree in business administration, computer science, engineering, or a closely related discipline.

• Over 5 years of experience in project or product support, or a related field, preferably within the healthcare sector.

• Proven experience in handling work of a highly responsible and confidential nature; or a combination of education and experience that provides the necessary knowledge, skills, and abilities for the role.

• Proficient in Microsoft Windows and advanced functionalities of Microsoft Word, Excel, and PowerPoint.

• Advanced presentation skills tailored for executives or board members.

• Capable of writing reports, business correspondence, and procedural manuals.

• Ability to juggle multiple priorities and projects at once.

• Strong critical thinking and problem-solving abilities.

• Excellent communication skills with both technical teams and business stakeholders.

• Professional demeanor, discretion, and the ability to maintain confidentiality.

• Preferred: experience in health insurance, healthcare administration, or product development settings.

• Preferred: familiarity with project management or workflow tools such as Smartsheet or Asana.

• Must be able to provide a non-cellular high-speed internet connection, such as fiber, DSL, or cable modem for a home office.

• Minimum internet speed of 30 Mbps download and 5 Mbps upload.

• Latency response time must be lower than 80 ms.

• Use of hotspots, satellite, and wireless internet services is not permitted.

• A dedicated workspace free from ongoing interruptions is required to protect member PHI/HIPAA information.

🏝️ Benefits

• Competitive pay/salary ranges.

• Incentive plan.

• Health, Vision, and Dental benefits starting on the first day.

• 401(k) retirement plan with a company match—dollar for dollar up to 4% of employee contribution (with pretax or Roth options) plus a 6% annual company contribution.

• Comprehensive employee well-being program.

• Paid Time Off.

• Personal Community Enrichment Time.

• Company-provided Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Company-provided Short-Term & Long-Term Disability coverage.

• Tuition Assistance Program.

• Options for remote work and work-from-home arrangements.