Senior Product Owner – Salesforce, AI, CX, Revenue

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Salesforce/Systems Product Owner for designated business units.

• Transform discussions around requirements and meeting notes into user stories, acceptance criteria, and testing documentation within Jira.

• Oversee the Salesforce feature release process and steer project execution according to set roadmaps.

• Gather, assess, and streamline requests to uncover prioritization trends and conflicts among stakeholders.

• Manage the development, testing, deployment, issue resolution, and change management processes.

• Convert business needs into solutions utilizing the Salesforce platform and FICO’s technical framework.

• Assess, design, and advocate for intelligent automation and agentic workflows.

• Provide guidance to the business regarding solution viability, user experience, impact, and the proper application of agentic solutions.

• Function as a subject matter authority on FICO’s Salesforce data and integrations.

• Challenge existing data models, influence integration designs, and assist in data governance and reporting needs.

• Create proof-of-concepts and develop testing strategies for potential solutions.

• Configure Agentforce agents, develop prompt templates and AI-assisted user experiences, and verify AI agent functionalities.

• Produce training materials and facilitate the adoption of technology and process modifications.

• Collaborate with global operations teams, including participation in train-the-trainer initiatives.

⛳️ Requirements

• Proven experience in business analysis, consulting, and/or administration within the Salesforce ecosystem.

• Familiarity with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Lightning is preferred.

• Deep knowledge of Salesforce CRM principles in sales and customer experience, encompassing Opportunity Management, Account and Contact Management, Lead Management, Quoting, Case Management, Entitlements, SLA Management, and Customer Onboarding.

• Comprehensive understanding of customer journeys both pre- and post-sale.

• Practical knowledge of sales, marketing, finance, customer success, and support operations.

• Direct experience with AI tools such as Claude, Copilot, ChatGPT, or equivalent.

• Strongly preferred hands-on experience with Salesforce Agentforce or comparable agentic AI platforms.

• In-depth knowledge of data structures, governance, internal controls, and permission security.

• Experience with agile methodologies.

• Exceptional communication and presentation abilities.

• Required proficiency in Microsoft PowerPoint, Word, and Excel.

• Demonstrated organizational, analytical, and project management capabilities.

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related discipline.

• Preferred Salesforce certifications, including Salesforce Certified Platform Administrator, Platform App Builder, Agentforce Sales Consultant, Agentforce Service Consultant, Revenue Management Consultant, Experience Cloud Consultant, Agentforce Specialist, or Data 360 Consultant.

🏝️ Benefits

• An inclusive culture that embodies FICO’s core values.

• Opportunities for professional development and enriching learning experiences.

• Competitive salary, benefits, and rewards programs.

• Emphasis on work/life balance.

• Access to employee resource groups.

• Participation in social events.

• Commitment to equal employment and advancement opportunities.