Senior Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Communicate the product vision and roadmap to an Agile delivery team.

• Create user stories and prioritize the product backlog effectively.

• Convert workforce management, enterprise product, and operational needs into quantifiable technology outcomes.

• Take ownership of and consistently prioritize the Workforce Management product backlog.

• Turn vague business challenges into clear outcomes, requirements, user stories, and acceptance criteria.

• Collaborate with engineering, architecture, operations, analytics, product managers, vendors, and other product owners regarding dependencies.

• Ensure that delivered solutions address the fundamental business issues.

• Mediate decisions among stakeholders with differing priorities.

• Define ownership, decisions, and subsequent actions.

• Recognize opportunities to streamline processes and minimize manual effort.

• Enhance the experience for associates and members.

• Establish measurable success criteria and utilize post-implementation data to evaluate anticipated value.

• Make informed decisions about product delivery, solution design, prioritization, and technical strategy.

• Effectively manage competing priorities and ambiguous business challenges autonomously.

• Balance the needs of customers with business goals, technical limitations, and operational factors.

⛳️ Requirements

• Over 5 years of experience in Product Ownership, Product Management, Business Analysis, Workforce Management, or related fields.

• Proven ability to influence stakeholders and drive cross-functional initiatives without direct authority.

• Excellent communication, facilitation, and relationship management skills.

• Experience in transforming complex business requirements into actionable product specifications.

• Proficient in analyzing data and making recommendations that enhance business outcomes.

• Strong knowledge of product backlog management, user story development, and Agile methodologies.

• More than 5 years of experience in technology implementations and/or product/project management.

• Experience in supporting contact center, workforce management, operational planning, scheduling, forecasting, or capacity planning functions.

• Familiarity with Workforce Management platforms such as Verint, Aspect/Alvaria, Intradiem, or similar technologies.

• Proficient in using Jira, Azure DevOps, Jira Align, or other Agile planning tools.

• Experience in leading large-scale technology implementations, modernization projects, or process transformation initiatives.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Home internet service with a minimum of 25 Mbps download and 10 Mbps upload speed.

• Ability to primarily work on Eastern Standard Time, with a schedule that may include evenings and weekends.

• Bachelor's degree or equivalent professional experience is preferred.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Opportunities for personal wellness and healthcare decision support.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.